Tips on typing

While you will quickly get used to the flow and pattern of relay calls, some things will be different to standard phone calls.

When you have a phone conversation by typing you cannot use your voice to show different meanings. That's why things like spacing, brackets and abbreviations are used to give extra meaning and emotion to text conversations.

See the short video above right. See an Auslan version.

At the beginning of your call, remember to say who you are by typing your name, as the person you are calling will not hear your voice to recognise you by.

If you need to talk directly to the relay officer during a conversation

  • use brackets around the words, for example [please repeat that]. This shows the difference between what you are saying to the relay officer and what you want relayed to the other person
  • if you don't use brackets what you say will be relayed
  • the relay officer will also use brackets when talking with you, for example [please hold].
 Common abbreviations
 Important abbreviations when using a TTY
GA Go ahead. When the other person sees this they know it is their turn to respond.
GA to SK I am ready to hang up. (Go Ahead to Stop Keying.) This is similar to changing your tone of voice to show you are ready to hang up. It allows the other person to say good-bye and hang up. You can also type "BYE TO SK"
RO Relay officer
SKSK I am hanging up now. (Stop keying. Stop Keying.) The other person should respond in the same way. Do not type just SK as this is considered rude, like hanging up without saying goodbye in a voiced conversation.
 Other useful abbreviations
Q Question mark. You can also use "?", "QQ" or "??"
XXX Erasing a typing error or part of a conversation. Can be used instead of backspacing
U You
PLS HLD Please hold
ASAP As soon as possible
XMAS Christmas
NBR Number
DR Doctor
THRU Through
TMW Tomorrow
MTG Meeting
Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need