The NRS app

image of mobile phone user

The app gives NRS users mobile access to a range of NRS services.

The app is a world-first in combining a range of relay calls and support functions in a single app for smartphones and tablets.

The app is for anyone who uses the NRS, or who wants to and is eligible to use the NRS.

Getting the app

You will need an Apple or Android internet-connected mobile device – that is, a smartphone or tablet.

Go to the app store for your particular phone or tablet:

  • Apple store or iTunes store for iPhones and iPads, or
  • Google Play for all Android phones and tablets.

Search for ‘NRS app’, then download and install it on your device just like any other app.

Open the app.

What does the app do?

The app allows users to access a number of call channels, including Internet RelaySpeak & Listen, Video Relay and web-based Captioned Relay.

The app also includes a link to the NRS website.

The app provides additional benefits for Internet Relay and Speak & Listen users that are only available through the app. See more on the features of the app.


The app itself is free and so are any calls you make using the app. However, you will be connecting to the internet and thus using broadband data. How you are charged for this data will depend on the plan you have with your service provider. In most cases data is part of a monthly cap.

More information

See our video showing some of the app's features.

See our NRS app factsheet.

Contact the NRS Helpdesk  to find out more about the app.

Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need
I like the way the NRS continues to improve services as technology changes - that is the exciting part. It means more options and ways to contact people, in my work and my personal life. And that makes me realise how connected I am.”
Pic of Melinda Smith