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Helpdesk support

Our Helpdesk team can give you advice in how to get started with relay calls, information about the service and assistance in sorting out any call problems. 

Tips for making calls

We can show you some ways to have a trouble-free telephone conversation when making a relay call.

Caller profiles make it easier

Having a caller profile means that, when you make NRS calls, the relay officer knows what type of call you wish to use and can help your call go more smoothly. 


There is no extra charge for making a relay call. You just pay your regular data or phone costs to make your call through the NRS. 

Overseas & reverse charge calls

You can make overseas calls from Australia or reverse charges calls. 

You will need an account if you want to make overseas, reverse charges or premium rate (1900) calls through the NRS.

Questions and answers to help you make a call. 

Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need
When my TTY arrived I was very excited and was very anxious to use it. I thought I would never be able to use it but was very determined. I received one lesson and picked it up very quickly. I couldn't believe how easy it was."


72 years old