True stories about hearing impairment - Murph

This community service announcement (CSA) was produced as part of our campaign to raise awareness about the National Relay Service among those with acquired hearing loss.

Although he had some hearing loss as a child, Murph became almost totally deaf with age. This meant his wife Jen had to make all the phone calls – ring his friends and stay in touch with the kids and grandkids.

That was until Murph and Jen discovered the National Relay Service.

See also our shorter (30 second) version of this CSA.

See the full Murph story.


Deaf or hearing impairment




Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need
It's just something that has opened up a whole new world. And believe me, we haven't looked back since we received this service."
Murph Emond, NRS user


Geelong, Victoria