Receiving calls through the National Relay Service

A video guide for businesses and any other organisations that run a call centre on receiving calls from NRS users. It covers what the NRS is, how a relay call works, tips for managing a call and privacy issues.

You can watch the video online or order a free copy of the DVD.


Business and government



Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need