Receiving calls through the National Relay Service

image of Receiving call through the NRS a guide for business and contact centres DVD label

A DVD guide for business and other organisation that have call centres on receiving calls from NRS users. Covers what the NRS is, how a relay call works, tips for managing a call and privacy issues.

You can order the DVD below or you can also view it online.



Business and government


Without captions

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need