NRS Customer Charter

pic of Customer Charter

This charter sets out in plain language both the commitments of the NRS to our customers and our expectations of NRS customers in return.

See the text of the charter

See also an Auslan version of the charter.

See the NRS terms and conditions.





Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need