Contact centres and the National Relay Service

pic of Contact Centres and the NRS factsheet

For customer service representatives in contact centres who need to handle calls through the NRS from time to time. What you need to know about relay calls, privacy issues, and tips for managing a call.


Business and government



Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need