New NRS services in 2013 and 2014

13 June 2014

image of mobile phone user

And there are more to come!

SMS relay

NRS users can now make a relay call on a mobile phone without an internet connection. It's great for people on the move, away from the home or work. This can include SMS calls via the NRS to emergency services (police, fire and ambulance). See more.

Video relay

This call option allows culturally Deaf people to use their own language - Auslan (Australian Sign Language) - to make a call to a hearing person. See more.

Captioned relay

This new service is great for users with a hearing impairment who prefer to use their own voice and speak directly to the other person. See more.

New-look internet relay

This is a revamped version of our popular internet relay service. Now users can receive calls as well as make them. They can also make calls more easily on tablets and smartphones. See more.

Still to come …

We plan to roll out other developments before the end of 2014. They include:

  • access to a range of existing and future NRS service options through a mobile app. See more.
  • a version of the NRS website tailored for mobile devices. See more.

Why we are making these changes

These new services recognise:

  • the huge changes in communication choices now available to the general community as a result of developments in internet and mobile device technologies, and
  • the need to provide access to a broader range of communication choices through the NRS to Australians who are deaf or who have a hearing or speech impairment.
Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need