New-look internet relay

10 June 2014

The NRS has introduced a new improved version of internet relay.

This new version will allow customers to receive calls from hearing callers.

Key improvements

  • Internet relay customers can receive calls from hearing callers who ring through the NRS on an ordinary phone or mobile. This is a world-first for any internet relay service. To receive calls, users will need to go through a simple online registration process.
  • Customers can be notified online about incoming calls (on certain device and browser combinations only)
  • They can maintain a list of contacts attached to the call page – again this will require online registration
  • A better layout and interface for internet relay calls on tablets and smartphones.

Minor changes

There are some small changes to the internet relay call page and process, for example a changed wrap-up message at the end of each call, the elimination of ‘System’ messages as part of the conversation, and a simplified ‘Change your display’ menu.

Continue as usual

People who just want to make calls as they have in the past without utilising any of the improvements can of course continue to do so. They just go ahead and enter the number they want to call as before. No-one has to register.

Please contact the Helpdesk if you have any questions.

See more info about internet relay

See our internet relay FAQs.

Make or receive an internet relay call.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need