Windows Messenger link not working – all other NRS calls okay

8 February 2012


We are still investigating the connection issues regarding the ‘gateway’ connecting the NRS and Windows Live Messenger (MSN) following the decision by Microsoft to stop supporting the previous gateway software.

We have built and tested a number of possible solutions. The current solution we are testing is promising. However, the testing process takes time as we have to ensure that the new software is stable across a variety of devices and platforms before we can implement it.

We are aware this is frustrating for users reliant on Messenger. We are doing all we can to address this difficult technical connection issue, and we thank you for your patience.

And please remember all other NRS relay options are working and internet relay is still available through the NRS website or through AIM.


16 November 2011

Windows Live Messenger (MSN) access to the NRS is broken. This means that you cannot make internet relay calls using Windows Live Messenger.

The problem was caused by a change made by Microsoft on 11 November to the Windows Messenger software. The change has made it impossible for our internet relay software to connect with Windows Messenger without rebuilding parts of our internet relay platform.

We will rebuild this platform, but the process of building and testing will take a number of weeks.

 We will keep this page up-to-date with weekly progress reports. You can also check NRS Twitter or NRS Facebook for updates.

All other ways of making internet relay calls are working fine. This includes calls through:

TTY and Speak and Listen calls are also working well.

Our apologies to all NRS users who have been affected by this problem. We are doing what we can to re-establish access to Windows Messenger as soon as we can, but please be aware that it has been caused by a Microsoft change that is outside our control.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need