AIM has shut down

27 October 2017

Internet Relay callers who use the AIM platform can no longer do so.

The platform is being closed by its American owner.

No change for other relay calls

Internet Relay users who use the NRS app or the NRS website to make their calls are NOT affected. Nor are any other NRS customers using other call channels.

Other relay options

We encourage our AIM users to use the app or the website for their calls. There are also other channels for making relay calls.

Please note that the closure of AIM is outside NRS control.

More information

Contact the NRS Helpdesk if you have any queries about these changes or would like assistance in transferring to another form of relay call.

Find out more about the shutdown of AIM.

Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need