News and events

YouTube love story promotes NRS

14 July 2011

The 15-minute love-story, designed for online viewing only, aims to promote a relay service that makes it easier for Australians with hearing and speech impairments to make phone calls. Quiet Signs of ...

NRS contracts extended

24 June 2011

The Australian Communications and Media Authority (ACMA) has annouced extensions to the current contracts for the management of the NRS for the next two years. The Australian Communication Exchange (ACE) - which ...

Update on NRS response to the Brisbane floods

20 June 2011

NRS call centre evacuation The NRS national call centre in Brisbane was evacuated at 1pm on Wednesday 12 January due to concerns about staff safety and access during the floods. The premises ...

NRS examines disaster operations following Brisbane floods

28 March 2011

The National Relay Service is working closely with the Australian Communications and Media Authority (ACMA) to examine what has been learnt from the January floods in Brisbane for the planning and future ...

Fill in your survey in to have a chance to win

10 March 2011

The NRS is carrying out a survey to find out what users think about the service. During February we recruited some 700 NRS users to participate in the survey and we thank ...

NRS gears up to help with response to Yasi

2 February 2011

The NRS is rostering on more relay officers from midday today to deal with an expected increase in calls as Cylone Yasi nears the coast. We expect to maintain increased rostering until ...

NRS back to normal after floods

15 January 2011

The intense, extraordinary flooding in the Brisbane area affected many essential services including power, phone and transport. These problems had a severe impact on NRS services. Although the NRS relay centre building ...

New-look website for NRS!

13 December 2010

The National Relay Service today launched a new, easier-to-use version of its website. "The website is an important resource for NRS users and would be-users" said NRS Outreach manager Deborah Fullwood. "It ...

Minister Conroy honours country bloke who became a beacon of hope

7 June 2010

A hearing impaired Australian has been honoured at Parliament House in Canberra for his contribution to raising awareness about the NRS. Murph Emond, an ex-truck driver from the town of Meredith in ...

Minister to investigate emergency SMS

20 April 2010

Senator Stephen Conroy, the Minister for Broadband, Communications and the Digital Economy, has announced his 'intention to establish an SMS emergency service for people with disabilities'. He has asked his department to ...

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