News and events

Internet relay improvements

3 April 2012

The NRS has released a new version of internet relay with a number of important improvements for users. Fix for calls from Windows Live Messenger (MSN) Internet relay calls are working as ...

Get your survey in to have a chance to win

5 March 2012

The NRS is surveying our customers to find out what you think about the service. We want to know about your experiences when you use the NRS and your ideas on how ...

Windows Messenger link not working – all other NRS calls okay

8 February 2012

Update We are still investigating the connection issues regarding the ‘gateway’ connecting the NRS and Windows Live Messenger (MSN) following the decision by Microsoft to stop supporting the previous gateway software. We ...

Victorian CFA now Relay Service friendly

8 February 2012

The NRS has been working with the Victorian Country Fire Authority (CFA) to ensure the CFA’s bushfire information phone line is relay service friendly. Existing relay service users in Victoria can now ...

Important rights of NRS users clarified

2 November 2011

Two important public watchdogs have recently clarified a number of grey areas concerning the rights of NRS users. The Disability Discrimination Act, administered by the Australian Human Rights Commission (AHRC), has been ...

Winner for Quiet Signs of Love competition

30 September 2011

Congratulations to the winner of the NRS iPad 2 Competition – Melissa Kagie from Dubbo! Melissa was randomly chosen from all those who commented about our short film Quiet Signs of Love ...

Internet relay back online

21 September 2011

Update 11 am (Sydney time) Internet relay is now working reliably. You will be able to make calls as usual through your preferred option – the Web, Windows Messenger or AIM. We ...

A better deal for NRS call centre customers

10 August 2011

The NRS will be working with staff in a wide range of call centres during Hearing Awareness Week this year to improve their practical knowledge about handling calls from NRS users. People ...

Census 2011 – Relay Service friendly

29 July 2011

The Australian Census happens only once every five years but it’s coming very soon. Census staff are now out in the field delivering census forms to households and on Tuesday 9 August, ...

Have your say in review of NRS

27 July 2011

The terms of reference to the government review of access to telecommunication services by people with disability, older Australians and people experiencing illness, were recently announced by the Minister for Broadband, Communications ...

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need