News and events

NRS website now easy to use on phones

25 June 2014

More and more people today are viewing online material on their smartphones and tablets. This is a result of improvements in the technology and speed of tablets and smartphones, and a decline ...

New NRS services in 2013 and 2014

13 June 2014

And there are more to come! SMS relay NRS users can now make a relay call on a mobile phone without an internet connection. It's great for people on the move, away ...

New-look internet relay

10 June 2014

The NRS has introduced a new improved version of internet relay. This new version will allow customers to receive calls from hearing callers. Key improvements Internet relay customers can receive calls from ...

Windows Live Messenger (MSN) not to reopen for internet relay calls

17 April 2014

Last November the NRS announced that it was ceasing to support Windows Live Messenger (MSN) as a platform for internet relay, due to changes to the platform outside the control of the ...

Good news for NRS customers under new privacy laws

12 March 2014

When NRS customers phone banks and other financial institutions they can now discuss personal and confidential information such as account numbers and financial details without any suggestion that such discussion is a ...

Princess flower: NRS’s latest film targets older people with hearing impairments

15 January 2014

The NRS film 'Princess flower' encourages older people with hearing impairments to use the NRS so they don't lose touch with family and friends. Directed by award-winning director Yannis Nikolakopoulos and produced ...

Ongoing customer focus at the NRS

13 January 2014

The NRS is always looking at ways to improve services for existing NRS customers and to increase awareness of the NRS and its benefits to potential customers. There have been a number ...

New NRS film to be shown at disability film festival

1 December 2013

The Access All Areas Film Festival is a touring accessible showcase of new Australian films. It specifically caters for people with a disability. The tour features more than 60 screenings at accessible ...

New services increase phone options

6 November 2013

Deaf, hearing impaired and speech impaired Australians can now make and receive phone calls using some of the wide range of communications choices available to the general community - thanks to the ...

Internet relay through Messenger/Skype to stop

1 November 2013

Microsoft, which now owns Skype as well as Windows Messenger, is making changes to its platforms. This means we expect that NRS customers will soon be unable to use Skype to make ...

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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