News and events

Tender for ongoing delivery of NRS underway

4 May 2018

The Department of Communication and the Arts released tender documents on 4 April 2018 for the ongoing delivery of the NRS for a three-year period expected to commence during 2018/19. These documents ...

AIM has shut down

27 October 2017

Internet Relay callers who use the AIM platform can no longer do so. The platform is being closed by its American owner. No change for other relay calls Internet Relay users who use ...

Video Relay available again

18 October 2017

Video Relay calls are now available, as Skype is working again. The worldwide Skype outage noted earlier has been fixed. Please contact the NRS Helpdesk if you are still experiencing any problems.

Video Relay unavailable due to Skype problem

18 October 2017

Video Relay calls are currently unavailable as there is a worldwide Skype outage. We will let you know when Skype is available for Video Relay again. All other NRS call channels are ...

Changes to the NRS

26 June 2017

The Minister for the Department of Communications and the Arts has announced some changes to the National Relay Service, coming into effect from 1 July. Calls through the NRS to continue There ...

NRS out and about this month

18 November 2016

The last two months have seen the NRS outreach team travelling the country busy participating in conferences, workshops and expos. We have talked to hundreds of participants about how relay calls are ...

A Relay Service Friendly case study: City of Gold Coast

18 November 2016

City of Gold Coast is the second largest local government in Australia, providing services to over half a million residents and welcoming more than 12 million visitors annually. They have 80 customer ...

Go Digi and NRS celebrating the National Year of Digital Inclusion

18 November 2016

2016 is the National Year of Digital Inclusion. Run by Go Digi, this important year aims to help Australians realise their online potential, raise awareness of digital inclusion at all levels of society and celebrate the ...

Weather Bureau joins NRS for Hearing Awareness Week

3 August 2016

The NRS is celebrating Hearing Awareness Week from 21 to 27 August 2016 with hundreds of contact centres around the country – encouraging businesses to be accessible to everyone via the phone. ...

City of Sydney focus on accessibility

2 August 2016

The City of Sydney is working with the NRS to provide the best possible phone service to customers who are deaf or have a hearing or speech impairment. As a local government ...

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24-hour relay call numbers

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    133 677

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    1300 555 727

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    0423 677 767

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