Laws governing the NRS

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The NRS is a phone service for people who are deaf, or have a hearing or speech impairment - and those who wish to make phone calls to them.

This requirement is set out in the Telecommunications Universal Service Management Agency Act 2012, one of the main laws that governs the NRS.

Under section 4 of this Act, the NRS:

"... provides persons who are deaf, or who have a hearing and/or speech impairment, with access to a standard telephone service on terms, and in circumstances, that are comparable to the access other Australians have to a standard telephone service".

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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– all the numbers you need