Free resources

pic of Speak & Listen user

We can provide you with free copies of our brochures, posters, video clips, or other information relating to using the NRS if you have little or no speech.

To get the resources you can:

  • download them directly from the links on this page, or

  • download them directly from the online resources section of our website, or

  • order them from us by contacting our Helpdesk or directly online. If you want to order online, decide first which resources you want, then go to our online order form.

Making phone calls when you have little or no speech

This factsheet gives an overview of NRS call channels for people with little or no speech. It includes information on Speak & Listen, Internet Relay, and Type & Listen calls.

Video clips

You can view a range of video clips on our website showing the different call channels in action - see the links below.

Making NRS calls if you have a speech impairment

Making emergency NRS calls if you have a speech impairment

A3 posters


  • When can you phone me? You can send or give this postcard to your family, friends and other contacts to get them to ring you and to let them know you can make and receive phone calls via the NRS.

  • A business-style caller card with space for your name and phone number. On the reverse it lets people know how they can call you through the NRS.

  • Braille information card with NRS contact details printed in Braille.

Training sheets

Step-by-step instructions on how to make NRS calls. We have a wide range of these plain-English sheets for all the various relay call channels. They have large text and symbols for easy understanding. See an example of one of the sheets - our Internet Relay training sheet. We can also provide instructions one step to a page if requested.


Order form for NRS resources

This printed order form lists the free resources available about NRS calls for people with complex communication needs.

Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need
Using the NRS has made a huge difference. It makes life a lot easier, and with less reliance on support workers."


Geelong West, Victoria