Making a call with little or no speech

pic of young man with big button phone

Making a relay call is similar to making any phone call. The only difference is that a relay officer is on the line to help the call go smoothly.

  • Using the NRS means that you can make and receive phone calls even if you can't speak

  • You can make phone calls independently and privately

  • You can ring anyone, anytime from anywhere in Australia

  • Standard calls cost about the same as a local call

  • You can make emergency calls to fire, ambulance and police services.

The NRS provides a number of different call channels for using the phone if you have difficulty with speech or hearing. NRS relay officers are the central link in the phone call. They relay exactly what is said or typed, or re-speak your words.

See a short video intro to making calls through the NRS when you have little or no speech.

Click on the links below to find out more about making relay calls when you have little or no speech.

Getting started with NRS calls

Check out:

  • how the different call channels can work for people with speech impairments
  • the equipment you need, and
  • how to get started making NRS calls.

More information

We can help you get started and give you advice on your options.

Free resources

We have lots of free resources to help you learn more about relay calls - brochures, video clips, posters and training materials.

Ideas for people without much phone experience

Look at these training suggestions and resources for people who may not have made many phone calls. They may be helpful to support someone starting to use the NRS. 

Is the NRS right for me?

Guidelines on whether the NRS meets your needs.

Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need
I've got cerebral palsy and my voice is slurred. Sometimes when I ring someone who I don't know, they can't understand me or don't take me seriously. Having a relay officer on the line, who can re-speak some of my words if necessary, takes all the tension out of the call."