Making and receiving calls through the NRS app or this website

pic of NRS user making an Internet Relay call on a laptop

Starting a call through the app

Find out how to download and install the NRS app on your smartphone or tablet. Open the app, go to the ‘Call channels’ screen and select Internet Relay. On the Internet Relay call page:

  • enter the area code and phone number you want to call into the phone number box. If you are ringing one of the Contacts stored in your device, just tap Contacts at the top right of the screen to select the number
  • tap 'Connect now'.

Starting a call through the website

You can make a call straight away. Just click the 'Make an Internet Relay call' on the right-hand side of any page of the website and:

  • enter the area code and phone number you want to call into the phone number box
  • enter the letters/numbers from the image into the security capture box below 
  • click 'Connect now'.

Note that if you are making a 1300 or 1800 call then you will be asked to select your state/territory from a dropdown list.

During the call

  • Once you are connected, the relay officer will ring the person you want to call, and you can then start typing your side of the conversation in the message window.
  • When you have finished each ‘turn’ or block of text, type 'GA' or 'go ahead' and just click 'Send'.
  • The relay officer becomes your voice and reads aloud to the person you are calling what you type on your computer, then listens to what the other person says and types their words back for you to read.
  • To end the call, type ‘goodbye sksk’ and when the other person says goodbye you can click ‘Hang up’.

You can also use the message window to type any instructions (put them in brackets) to the relay officer.

If you are using the NRS app you have access to other features such as pre-set start-up messages, pre-set phrases, profile information and the ability to provide Caller Notes (including instructions to the relay officer) and your location using your device’s GPS. See more.

Receiving a call

The ease of receiving Internet Relay calls depends on:

  • your device
  • whether you are using the NRS app or a web browser.

Desktop computer

Tablet or smartphone

Using the NRS app

not applicable

Easy to receive calls

Using a web browser

Generally OK on:

  • PCs with recent version of Chrome, Firefox or Internet Explorer
  • Macs with recent versions of Safari.

See more on call notification

Difficult to receive call notifications  due to the limitations of current browser technology for tablets and phones

See more on call notification

First you need to be registered

If you want to be able to receive calls on Internet Relay, you will need to register. This is a simple online process that can be done through the website version of Internet Relay or through the NRS app.

To receive a call

Once registered:

  • Login with your ‘login phone number’ and password. You are then available to receive calls if someone rings you
  • When someone calls, you can receive a notification of the incoming call on the app and also on many browsers on desktop and laptop computers – see more about notification.
  • Go to your Internet Relay browser window (or app pop-up message) and click the ‘Accept’ button
  • Type ‘Hi, [NAME] here. GA’ or something similar and click ‘Send’
  • Wait for your caller’s greeting , and wait to read GA before replying.

The call continues as a turn-taking conversation just like it does if you were initiating the call.

If you want someone to call you through Internet Relay just ask them to ring 1300 553 467 and follow the prompts. 

More information


Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need