Internet Relay

How it works

diagram of Internet Relay call

View demo


Calls through the NRS app or website

You can make and receive internet relay calls through the NRS app or the NRS website using any device with a live internet connection.


woman using Internet Relay

You need a computer, laptop, tablet or smartphone that allows you to make a connection to the internet - either through the NRS app or NRS website.

Minimum operating requirements

PC: Windows Vista or later with 1GHz 32-bit (x86) processor or 1GHz 64-bit (x64) processor

Mac: OS X 10.4 or later

Memory: a recommended minimum of 1GB of system memory and 128MB of graphics memory

Internet browser:

  • Chrome 14 or above
  • Internet Explorer 8 or above
  • Firefox 7 or above
  • Safari 5.1 and above.

See more on requirements for operating systems on mobile phones and tablets.

What does it cost?

Relay calls within Australia are free. However you will be connecting to the internet, and charges for your data use will depend on your internet or mobile data plan.

If you want to make calls to phone numbers overseas or premium rate (1900) calls you will need a prepaid phone card  or an NRS account.

Some things you CAN'T do with Internet Relay

See a list of things that you can't do with Internet Relay calls.

Help with Internet Relay

Try our call tutorial to find out what an Internet Relay call is like without actually making one.

See the Internet Relay factsheet.

You can see our detailed Internet Relay FAQs with lots of troubleshooting tips.

Remember you can also make and receive Internet Relay calls through the NRS app.

Need more help? Contact the NRS Helpdesk during office hours.

Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need
It’s convenient. I tend to use internet relay in a more formal way at the moment – to make appointments or call family and friends to make arrangements or to organise something.”


Toowoomba, Qld