Becoming Relay Service friendly

pic of call centre operator

It's that simple.

There are three key steps to becoming Relay Service friendly:

1. Update your website and publications

Update your online information and print materials with relevant NRS information. Many of your deaf, hearing-impaired and speech-impaired customers will refer to your collateral to get exact information on how they call you. 

2. Train your staff

Make sure your contact centre or reception staff have received all the training and resources they need so they can take and make calls via the National Relay Service. They can try our call tutorial to find out what a relay call is like without actually making one.

3. Assess your business processes

Who in your organisation needs to know about the National Relay Service? Do you have staff with hearing or speech impairments? See more.

If you have a separate TTY line, is it still required? 

Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need
It’s hugely important to be Relay Service friendly, because it's a great way to be in contact with your hearing and communication impaired customers. Not only does it give you a better service to your existing customers, it has the potential to attract a larger number of customers in the future which I think is a huge benefit."
pic of Pauline Gregg, St George Bank

Pauline Gregg,

Head of Corporate Social Responsibility and Public Affairs, St George Bank