Features of the service

pic of NRS user on uniphone
  • You can make calls 24 hours a day, 7 days a week.
  • You can contact anyone in the wider telephone network.
  • Depending on your call channel, calls can be made through a range of devices from computers, tablets, mobile phones, an ordinary phone or a TTY (a special phone with a small keyboard and screen). See details on the various call channels.
  • Phone support in how to make and receive relay calls is free.
  • All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.

You can type and read your conversation entirely via a computer, tablet, mobile phone or TTY. You can make certain types of calls via the NRS app. If you are Deaf and prefer to communicate in Auslan you can use Video Relay. Depending on your particular requirements, the relay officer can become 'your voice' and read out your conversation to the other person. The relay officer can also listen to the response and type it back for you to read.

The privacy of all parties is respected and all calls are treated confidentially.

Is the NRS right for me?
Are there things you can and can't do in a relay call? How do you know if you are eligible?
Make an Internet Relay call Make a Captioned Relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need
My deafness has worsened over the years. Then I discovered the relay service. It's meant so much to me and the wonderful relay officers are so patient and kind. My life would be so much more difficult without them."