About the organisation

pic of NRS Outreach display booth

The NRS consists of:

  • a Relay Service Provider which runs the call centre where relay officers relay your calls to other people, and
  • an Outreach Service Provider which runs the outreach service to provide support and information about the use of the NRS.

Call centre

The NRS has a large call centre in Brisbane which relays calls from and to anywhere in Australia. There are approximately 120 staff who work different shifts to keep the relay service available 24 hours per day, every day of the year.

The relay officers relay each call and stay on the line to help the call go smoothly.

The current relay service contract is managed by Australian Communication Exchange.

Outreach service

The NRS has a central Helpdesk providing information, advice and support to current, new and prospective users. Our Helpdesk staff can help you find the information you need.

The current outreach service contract is managed by WestWood Spice.

NRS performance reports

These reports are published regularly by the Australian government on the performance of the National Relay Service.

NRS service plans

Each year we publish a summary of the contract arrangements between the Australian Government and the providers of the service. These are known as NRS service plans and cover priorities, performance standards, privacy policies and the complaints handling process.

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS Relay

    0423 677 767

Make other relay calls
– all the numbers you need