Registering for internet or captioned relay

pic of registration page

Anyone can make calls through internet relay or captioned relay.

However if you want to receive calls you first need to register and then login to your preferred call page.

Registration is a simple online process. The same registration applies to both internet relay and captioned relay. Once you have registered for one you are registered for both.

Why we need you to register to receive calls

Because the services use the internet to deliver the captions or text, there needs to be a process of identifying you with your internet connection so that we can connect you with the person ringing you.

Step-by-step

Go to the registration page, or registration screen (if you are using the NRS app).

1. Just fill in the page with:

  • your name
  • phone number (this will be your login)
  • a password
  • email address (in case you lose/forget your password), and
  • a secret question/answer (in case you change/forget your email address). 

2. You will then get a confirmation email. Click on the activation link supplied and your registration is complete.

3. You can then login to internet relay or captioned relay through either a web browser or the NRS app using your login phone number and password. You are ready to receive calls.

Once registered you can also develop a contact phone list which you can look up when you need to make a call.

Changing your details

You can change any of your registration details at any time once you are logged in. For browser-based users just go to ‘My details’ in the top navigation bar and follow the instructions. For app users, go to Update registration under the More tab.

Managing your contacts

Once you have registered you can also set up a list of contacts and contact numbers that you use to make your calls.

You can add, delete and edit these contacts at any time once you are logged in. Please note, that due to limitations in browser technology, you can't ‘click through’ a contact in the same way that you can on a mobile phone. You will need to copy and paste it into the number input field in the internet relay or captioned relay call page.

NRS app users can directly access their smartphone or tablet Contacts for internet relay calls by tapping Contacts at the top right of the internet relay screen.

Captioned relay handset users

If you use a captioned relay handset, you won’t need to register and you will be able to receive calls directly.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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