Keeping in touch

pic of Murph Emond.

The NRS has recently been talking to health workers attending the National Rural Health Conference in Darwin.

We discussed how people in rural communities could benefit from using the NRS to contact health and emergency services as well as keeping in touch with family and friends.

We gave out lots of information and also got lots of ideas.

Here are some helpful links to more information about our specific services that might give you some ideas for your work with hearing or speech impaired clients.

Murph’s story

Murph was living in rural Victoria with a hearing impairment and relying on his wife Jen to make his phone calls – until he discovered the National Relay Service. See the video of Murph’s story.

The NRS app

NRS App launch test

Our newest feature, the NRS app, allows users to access the service anytime and anywhere via their Apple or Android smartphones and tablets.

Internet relay

Our standard online service for anyone who is deaf or has a hearing or speech impairment. Internet relay can also be used, with extra features, through the NRS appSee more about internet relay.

SMS relay

SMS relay is the best option to make a relay call on a mobile phone without an internet connection. 

Video relay

pic of Video relay user on desktop computer signing in Auslan to relay officer

Video relay is the best option for people wanting to make a call using Auslan to someone who speaks English and uses an ordinary phone.

Captioned relay

This type of call is great for people with a hearing impairment who prefer to use their own voice. See more.

Little or no speech

There are several options for people with little or no speech to make a call via the NRS. Click on the links below to see these options.

Speak and Listen – a great option for those who are difficult to understand on the phone. Speak and Listen can also be used, with extra features, through the NRS app.

Type and Listen – another option for those with speech impairments. 

Find out more

Have a look at other material on this website. Or contact the NRS Helpdesk.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need