Tips for talking to an NRS user

Talking to an NRS user on an ordinary phone

Here are some suggestions to help the call go smoothly when you speak to an NRS user who is deaf or hearing impaired:

  • Pause at the end of each phrase or sentence - this allows the typing of the relay officer to keep up

  • Repeat and spell difficult words, names, addresses and phone numbers

  • Cover one topic at a time

  • Speak no more than a minute each turn

  • Always say "go ahead" after each time you have spoken

  • Always end your call with "goodbye, signing off" or something similar

  • Speak directly to the person you are calling rather than the relay officer. Use "I"and "you" rather than "tell her". People like to be spoken to directly even though there is a relay officer involved

  • Once your call has started, only speak directly to the relay officer if you have a question or problem about the call process

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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