Tips for SMS relay calls

pic of SMS relay user making a call

Here are some ideas to get the most from your SMS relay call:

  • include as much information as possible in your initial message:
    • area code and number you wish to call
    • your name
    • name of the person you are calling
    • your message for the other person
    • ask for a response if needed.
  • The more information that can be included in this initial message the quicker the call will be.
  • Type 'GA' (Go Ahead) at the end of each message. If your message is long it might be broken into more than one SMS and the GA helps the relay officer know that you have finished your turn and are waiting for a response.
  • wait for the relay officer to type ‘GA’ when they are texting you before you send your response.
  • Here is an example of an initial SMS message:
    • Call [AREA CODE+PHONE NUMBER]. My name is Anne. Peter, can we change meeting to 2pm. Pls let me know yes or no. GA

Remember the other person!

  • Remember that, like all relay calls, there is another person on a phone at the other end of an SMS relay call. Try and make sure they are not waiting too long for your responses.
  • At your end the conversation will appear to be stop-start, just like any other SMS ‘conversation’ you have directly with other SMS users.
  • But SMS relay is not like an ordinary SMS exchange. In SMS relay there is a person waiting on the phone for your responses at the other end of your call.
  • Don’t have another SMS conversation at the same time as your SMS relay call. Remember the other person.

Talking to the relay officer 

If you want to say something directly to the relay officer just put it in brackets.

If your typing is slow  – just let the relay officer know, preferably at the beginning of the call. For example, [Please wait, I am a slow typist].

If the call seems to have dropped out 

If your call appears to have been disconnected, just send another SMS to SMS relay. The NRS will recognise your number and know that you were in the middle of a call. The relay officer will reconnect your call to the person you were first calling. 

SMS abbreviations

You possibly use many abbreviations in direct SMS calls to other people. SMS relay can relay the most common abbreviations with their full meaning. However, if relay officers are not sure of the meaning of a particular abbreviation, they will ask you to text the full words before they relay them.

Don’t use too many abbreviations, keep it simple.

The following abbreviations will be relayed by the NRS. For example, if you text ‘G2G’ the relay officer will tell the other caller that you have said ‘I’ve got to go’.

If you use abbreviations that aren’t on this list, the relay officer will ask you to text the full words.

Abbreviation

Meaning

@

at

ASAP

as soon as possible

AKA also known as

ATB

all the best

B4

before

BTW

by the way

CU/ CUL

see you/ see you later

CYA

see ya

F2F

face to face

G2G

got to go

GA

Go ahead

GR8

great

ILY

i love you

L8 / L8R

late / later

LOL

laughing out loud

LU

love you

MTG meeting

MOB

mobile

MU

miss you

MYOB

mind your own business

NBR number

NP

no problem

OMG

oh my god

OTW

on the way

PLS / PLZ

please

R

are

SK

Goodbye, I’m ready to hang up (stop keying)

SRY /SOZ

sorry

THX /TU/ TY

thanks

THR through
TMW tomorrow
WUD what (are) you doing?

U

you

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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