When you make a relay call the NRS ensures high standards of privacy and security. However, it is important to make sure your computer and general use of the internet is also as secure as possible.
When you make an NRS call
The NRS does not keep any records of your calls except for short-term training purposes or where required by law.
It is illegal for a relay officer to disclose the nature or content of your conversations to anyone at anytime. Relay officers and other NRS staff receive extensive and practical training about their legal and ethical responsibilities. All relay officers and other NRS staff sign a confidentiality agreement when they start work.
Relay officers do not discuss the actual contents of particular user conversations or messages in any way except for disclosing information to supervisors for the purposes of training and improving customer service. The only exceptions are when the information relates to a complaint against the relay officer or the NRS.
See more about privacy and using the NRS.
Internet relay calls
All internet relay calls are specially encrypted - similar to bank and credit card transaction websites - so your calls are very secure.
Our call centre also has security features and strict policy guidelines to safeguard the privacy of your relay calls and any user-identifiable information from unauthorised access or improper use.
See more about security of internet relay.
Staying smart online
One of the most useful things about the internet is that it allows people to do transactions online exactly when it suits them, such as their banking or shopping.
However, there are people who try to find the holes in the security measures and internet habits of people transacting online. They try to trick people into revealing personal details and account details so they can steal information, money and property.
If you make sure your computer and use of the internet is as secure as possible, then you are a long way to transacting safely online.
Six key tips to protect the security of your computer:
Install security software and update it regularly.
Turn on automatic updates so that all your software receives the latest fixes.
Get a stronger password and change it at least twice a year.
Stop and think before you click on links and attachments.
Stop and think before you share any personal or financial information - about yourself, your friends or family.
Know what your children are doing online. Make sure they know how to stay safe and encourage them to report anything suspicious.
See more tips for staying smart online provided by the Australian Government.