When you make a call through the NRS, a computer first checks to see if you are are calling from an ordinary phone. If not, it will check to see if you are calling from a TTY or through internet relay.
You will be asked to enter the number you wish to call. The NRS computer will then dial the number you have entered.
Your call will then be taken over by a relay officer who will introduce themselves and explain if the person you are calling has answered the phone, if the phone is still ringing or if the number is engaged.
If you make a mistake in the phone number, don't worry. The computer will either ask you again or automatically transfer you to a relay officer who will ask you for the number and dial it for you.
Try to have all the numbers you wish to call ready. If you do not know the number, ask for Directory Assistance.
If the number has not answered, the relay officer will tell you there was no answer. You can call another number if you like.
If the number you want to call is engaged you may ask the relay officer to try it again up to three more times. If it is still engaged, call the NRS again later.
If there is an answerphone or voicemail, you can leave a message. Remember to give the NRS number as well as your area code and phone number if you want someone to ring you back. Relay officers do not automatically add this information to the message.
Also think about giving us your caller profile, so that when you make NRS calls, the relay officer knows what type of call you wish to use and can help your call go more smoothly.