Difficulties with your call

image of older man using a tty

Check below for some possible solutions.

TTY calls

Occasionally your call may be cut off, your voice may not be heard, or words on a TTY may become jumbled.  These are technical faults.

When jumbling occurs on your TTY you can sometimes fix it by pressing the space bar twice.

If the problem still occurs, check for other causes. Jumbling can be caused by:

  • background noises such as television, planes flying overhead or children yelling, or

  • closeness to electrical equipment.

You can check your line by using your TTY from a neighbour's phone line. If the call is OK then your line is likely to be the problem - you should contact your phone company.

You can check your TTY by directly phoning another TTY user. If you still can't make the call then you should contact your TTY supplier to get your TTY checked.

See more about TTYs and troubleshooting TTY problems.

Internet relay calls

If you are having difficulties with an internet relay call check out our internet relay FAQs.

More info

If you can't solve your relay call problem, you can always contact the NRS Helpdesk.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need