Tips for making calls

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Try the call tutorial

If you want to find out what a relay call is like without actually making one, have a look at our call demo.

Starting the call

There are a series of simple steps to go through when you make a call through the NRS.

Tips on typing

While you will quickly get used to the flow and pattern of relay calls, some things will be different to standard phone calls.

Tips for talking to an NRS user

When you speak to an NRS user who is deaf or hearing impaired, your words will be typed by the relay officer. Here are some suggestions to help the call go smoothly.

Having good internet relay calls

Like all relay calls, internet relay calls are "real time" calls. Think about the person at the other end of the line.

Tips for SMS relay

SMS relay is a different type of call because your side of the call is actually a series of SMS messages.

Tips for video relay

You will need to make yourself clear and visible to the relay officer, so they can relay your Auslan to the other person.

Difficulties with your call

Sometimes you might have trouble with your relay call. Check here for some possible solutions.

Telling people that you use the NRS

You can let people you deal with know that you make relay calls. You can encourage them to phone you through the NRS.

Stay secure online

When you make a relay call the NRS ensures high standards of privacy and security. However, it is important to make sure your computer and general use of the internet is also as secure as possible. 

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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