Starting the call
There are a series of simple steps to go through when you make a call through the NRS.
Tips on typing
While you will quickly get used to the flow and pattern of relay calls, some things will be different to standard phone calls.
Tips for talking to an NRS user
When you speak to an NRS user who is deaf or hearing impaired, your words will be typed by the relay officer. Here are some suggestions to help the call go smoothly.
Having good internet relay calls
Like all relay calls, internet relay calls are "real time" calls. Think about the person at the other end of the line.
Difficulties with your call
Sometimes you might have trouble with your relay call. Check here for some possible solutions.
Telling people that you use the NRS
You can let people you deal with know that you make relay calls. You can encourage them to phone you through the NRS.
Stay secure online
When you make a relay call the NRS ensures high standards of privacy and security. However, it is important to make sure your computer and general use of the internet is also as secure as possible.
