If you want to find out what a relay call is like without actually making one, have a look at our call demo.
There are a series of simple steps to go through when you make a call through the NRS.
While you will quickly get used to the flow and pattern of relay calls, some things will be different to standard phone calls.
When you speak to an NRS user who is deaf or hearing impaired, your words will be typed by the relay officer. Here are some suggestions to help the call go smoothly.
Like all relay calls, internet relay calls are "real time" calls. Think about the person at the other end of the line.
SMS relay is a different type of call because your side of the call is actually a series of SMS messages.
You will need to make yourself clear and visible to the relay officer, so they can relay your Auslan to the other person.
Sometimes you might have trouble with your relay call. Check here for some possible solutions.
You can let people you deal with know that you make relay calls. You can encourage them to phone you through the NRS.
When you make a relay call the NRS ensures high standards of privacy and security. However, it is important to make sure your computer and general use of the internet is also as secure as possible.