Overseas, premium and reverse-charge calls

pic of NRS user with globe of the world

If you are calling overseas from Australia or making a call to a premium-rate number you will need to pay for: 

  • your standard cost (if any) in accessing the NRS, and
  • the additional cost in accessing either overseas or premium rate numbers.

If you are making a reverse-charge call, the person you are calling will need to pay for the call.

For overseas calls you can pay for the call by:

  • purchasing a prepaid phone card, or
  • opening an NRS account and the NRS will bill you for your calls, or
  • if you are a captioned relay handset user, paying for the call as normal through your phone service provider.

For calls to premium-rate numbers (numbers starting with 19) you will need to open an NRS account to pay for the call, unless you are a captioned relay handset user

For reverse-charge calls the person you are calling will need to have an NRS account to pay for the call, unless they are a captioned relay handset user.

Captioned relay handset users will pay for premium-rate and reverse charge calls through their own phone service.

Prepaid phone cards

You can buy a prepaid phone card that allows you to make overseas calls at competitive rates. For most cards you need to dial a local number and then enter a PIN before entering the overseas number you want to call.

You can normally buy these cards in convenience stores, petrol stations, supermarkets and on the internet. You can do an internet search to find the card that provides the best rates for the countries you want to call.

NRS accounts

If you don’t want to use a prepaid phone card for overseas calls or you want to make premium-rate calls or you want to receive reverse charge calls, you will need to open an NRS account. Costs for your calls will be charged to this account. The NRS does not add any loading. It only passes the direct cost of the calls on to users.

See here for the rates for calls to overseas countries which NRS account holders will be charged.

Calling overseas

If you are an NRS user calling an overseas number

If you ARE a: To access the NRS: ISP or phone company call charges to access the NRS: Overseas call charge:

Video relay user

through Skype in the normal way

usual data charges

charged through caller’s phone card or NRS account

SMS relay user

0423 677 767

usual local SMS charges

charged through caller’s phone card or NRS account

Captioned relay user  (using web browser)

through caller’s web browser in the normal way

usual data charges

charged through caller’s phone card or NRS account

Captioned relay user using captioning handset

ring number of person being called directly

usual data charges

charged through caller’s phone service account or prepaid phone card

Internet relay user

make an internet relay call in the normal way

usual data charges

charged through caller’s phone card or NRS account

TTY user

133 677

cost of a 1300 call

charged through caller’s phone card or NRS account

Speak and Listen user

1300 555 727

cost of a 1300 call

charged through caller’s phone card or NRS account

If you are calling an NRS user who is overseas

If you are CALLING a: To access the NRS: ISP or phone company call charges to access the NRS: Overseas call charge:

Video relay user

1300 149 715

cost of a 1300 call

none

SMS relay user

133 677

cost of a 1300 call

none

Captioned relay user  (using web browser)

1300 318 850

cost of a 1300 call

The overseas NRS user is charged through their NRS account. [Note the NRS user must also have registered their number to receive calls and be logged in].

Internet relay user

not available at present 

 

 

TTY user

133 677

cost of a 1300 call

charged through caller’s phone card or NRS account

Speak and Listen user

1300 555 727

cost of a 1300 call

charged through caller’s phone card or NRS account

You will need to give the NRS the:

  • international access code (0011)
  • the country code and area code of the person you wish to call
  • their phone number (or, if you are ringing a video relay user, their Skype name) as you normally would.

Calling from overseas

If you are temporarily overseas you can call your family or friends in Australia, through the NRS. Likewise, if someone overseas wants to call you, they can do so through the NRS. An NRS account is not needed.

To call the NRS from overseas, you will need to first dial the international access code (00 in most countries).

If you are a: To access the NRS: ISP or phone company call charges to access the NRS from overseas: NRS outbound call charges:

Video relay user

through Skype in the normal way

data charges in country caller is ringing from

not applicable

SMS relay user

614 2367 7767

international SMS charges according to user’s plan

not applicable

Captioned relay user (using web browser)

through caller’s web browser in the normal way

data charges

as the NRS needs to call back the caller’s number the cost of this will be charged through the caller’s phone card or NRS account.

Internet relay user

not available at present 

 

 

TTY user

617 3815 7799

overseas call charges

not applicable

Speak and Listen user

617 3815 8000 

overseas call charges

not applicable

 

If you are CALLING a: To access the NRS: ISP or phone company call charges to access the NRS from overseas: NRS outbound call charges:

Video relay user

617 3166 1899 and ask the relay officer to connect you to video relay.

overseas call charges

not applicable

SMS relay user

617 3815 7799

overseas call charges

not applicable

Captioned relay user  (using web browser)

617 3166 1898

overseas call charges

not applicable

Internet relay user

617 3166 1890

overseas call charges

not applicable

TTY user

617 3815 7799

overseas call charges

not applicable

Speak and Listen user

617 3815 8000

overseas call charges

not applicable

Once you have connected to the NRS, give the area code and phone number (or, if you are ringing a video relay user, their Skype name) of the person you wish to call, as you normally would.

The phone company you are using to make the call will charge you for the cost of the call.

Other overseas calls

For other situations and call scenarios not covered above, please contact the Helpdesk.

Reverse charge calls

If you want to make a reverse charges call through the NRS, the person receiving your call must have an NRS account so they can be charged for the call. The receiver may accept or reject your call and the NRS will not accept calls from an overseas reverse charge call service.

To call reverse charges, dial 1800 555 722. Only reverse charge calls can be accepted on this number.

The relay officer will let you know if the receiver accepts or rejects your reverse charge call.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need