You don't need to open an account to make local, national (STD) or toll-free calls.
However if you want to:
- make overseas phone calls - you will need to use a pre-paid phone card or open a National Relay Service account
- receive reverse charge calls - you will need to open a National Relay Service account
- make calls to premium rate information or service numbers (eg 1900 numbers) in Australia - you will need to open a National Relay Service account.
If you want to open an NRS account, download an NRS new account form and send it to us.
See more about making overseas, premium rate and reverse-charge calls.
Change of account details
If you need to change any of your account details download an NRS account change of details form and return to us.