What now?

The NRS is here to help both you and your clients wherever you are in Australia.

Our Helpdesk can answer your questions, provide information and arrange further assistance.

Our Outreach staff in each state can provide one-on-one training, either in person or over the phone, and also provide general information sessions at meetings, conferences and other events.

Suggest the NRS to a client

You can help your hearing- or speech-impaired clients choose the best NRS call type for their needs.

Sometimes they might have concerns about trying out the NRS. Hopefully the Video Activity in our e-learning module helped you understand these concerns and how to address them. An information sheet on common questions about the NRS can be found here.

If there are any other questions or concerns you have about the NRS, particularly in order to suggest the NRS to your clients, we’re here to help. Just call or e-mail our Helpdesk.

Help your client get started

There are two simple steps to getting your client on the road to using the NRS:

  • Work out what equipment might be needed and ask our Helpdesk how to get it to your client.
  • Call our Helpdesk and arrange some free one-on-one training with your client either in person or on the phone.

More information for you and your colleagues

  • We can arrange free general info sessions at your meetings, conferences or any other event.
  • We have tips to help you and your client set up and make their first NRS calls.

Additional resources and links

Our free resources can be viewed, downloaded and ordered here.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
Free training