Caller profiles make your calls easier

pic of NRS user on uniphone

A caller profile is a simple record which automatically tells us how you prefer to use the service.

Having a caller profile means that, when you make a call, the relay officer knows what type of call you wish to use. 

Speak and Listen users

Call profiles are particularly useful for Speak and Listen users. You can provide us with information about how you manage your calls including whether:

  • you use your own voice or a speech generation device
  • you should be asked to spell words
  • you are happy for the relay officer to provide your phone number to the person you are calling
  • you would like everything you say repeated or only certain things.

You can also provide us with a list of frequently called numbers.

If you wish to set up a new Speak and Listen profile download a New profile form, fill in and return to us, or contact the Helpdesk.

If you want to change your profile details download a Change profile form or contact the Helpdesk

NRS app users

If you have an existing Speak and Listen profile, you can give your caller code to the relay officer in the normal way at the start of a Speak and Listen call through the NRS app.

You can also create a profile within the app which includes your name, address and other details including caller notes about your call requirements. You can send parts or all of this profile to the relay officer during internet relay and Speak and Listen calls made through the app. See more about app profiles.

TTY users

If you use a TTY (Type and ReadType and Listen or Speak and Read) a caller profile will make it easier for you to make and receive NRS calls.

To set up a TTY profile download a TTY new profile request form, fill it in and return to us, or contact the Helpdesk. Your profile will let us know the phone number that your TTY will be plugged into, what call option you plan to  use and any special instructions you would like the relay officers to know when you make your calls.  If you can't contact us yourself, ask a friend or relative to ring the Helpdesk while you are with them. You can also give permission by fax or mail.

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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I lost most of my hearing when I was two. Using the National Relay Service, relay calls have opened up a whole new world for me, I can now talk to my grandchildren on the phone and make and receive other calls every day."
Murph Emond, NRS user

Murph

Geelong, Victoria