pic of TTY user

The team's members understand how the National Relay Service works, the different call options and equipment that people use. 

They know what it is like to start using a TTY or to use a mobile phone to make an internet relay or SMS relay call. They can provide advice about making the calls go smoothly.

The education team

The team includes:

  • state-based education coordinators, and
  • national specialists who engage with the Deaf community, people with complex communication needs, and industry stakeholders.

Members of the team can:

  • run awareness and training sessions for interested groups and organisations
  • provide factsheets and DVDs that will help you – whether you are new to the NRS or a regular user
  • provide information for you, for people you know, or for someone you want to contact through the NRS
  • come to you.

You can contact the education team through the Helpdesk.


Our education coordinators in NSW, Victoria, Queensland, South Australia and Western Australia are available to visit every state and territory to help you use the NRS. All training is free.

Tips for making calls

Naturally you want to have a trouble-free telephone conversation when making a relay call.

Caller profiles make it easier

Having a caller profile means that, when you make NRS calls, the relay officer knows what type of call you wish to use and can help your call go more smoothly. 


The National Relay Service relays your calls at no extra cost to you. All you pay is about the cost of a local call to connect to the NRS. Actual costs may vary slightly with different phone companies. 

Overseas & reverse charge calls

You can make overseas calls from Australia or reverse charges calls. 

You will need an account if you want to make overseas, reverse charges or premium rate (1900) calls through the NRS.

Questions and answers to help you make a call. 

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
Free training
When my TTY arrived I was very excited and was very anxious to use it. I thought I would never be able to use it but was very determined. I received one lesson and picked it up very quickly. I couldn't believe how easy it was."


72 years old