Current NRS plan

pic of cover of National Relay Service Plan 2015-16

Each year we publish a summary of the contract arrangements between the Australian Government and the providers of the service.

These are known as National Relay Service Plans and cover priorities, performance standards, privacy policies and the complaints handling process.

The current plan can be downloaded below.

See earlier NRS plans.






Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need