Resources

Want to find out more about relay calls? Browse our resources list below or sort by by topic and media type.

You can watch our video clips and download PDFs of our publications. You can also order the printed publications and DVDs using our order form.

Showing All media

Type Title Topic Format
Online videos 2016 Hearing Awareness Week downloads Business and government Training
Downloadable files
more more
Publications Account forms General Forms
Downloadable PDFs
more more
Publications A gift of independence - for someone losing their hearing Deaf or hearing impairment, SMS relay, General Brochures
Downloadable PDF
more more
Online videos A message from users of the NRS Business and government Auslan and captions more more
Publications An introduction to the NRS Deaf or hearing impairment, Training, Emergency calls, General Brochures
Downloadable PDF
more more
Publications Bill: did you know you could be having a phone call with me? Deaf or hearing impairment, Business and government, General Posters
Downloadable PDF
more more
Online videos Bill's story Deaf or hearing impairment, TTY calls, General Captioned more more
Publications Braille info card General Cards
Downloadable PDF
more more
Online videos Call an NRS user Deaf or hearing impairment, Little or no speech, Training Captioned more more
Publications Call anyone, anytime Internet relay Posters
Downloadable PDF
more more
Online videos Call costs (in Auslan) Training, General Auslan and captions more more
Publications Caller cards Little or no speech, TTY calls, Training, General Cards
Downloadable PDFs
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Online videos Call privacy (in Auslan) Training, Policy Auslan and captions more more
Publications Can do! Deaf or hearing impairment, Little or no speech, Training, Indigenous, General Fliers
Downloadable PDF
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Publications Captioned relay factsheet Deaf or hearing impairment, Captioned relay, Training Factsheets
Downloadable PDF
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Publications Captioned relay poster Deaf or hearing impairment, Captioned relay Posters
Downloadable PDF
more more
Publications Complaints policy Policy Other publications
Downloadable PDF
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Publications Contact centres and the National Relay Service Business and government Factsheets
Downloadable PDF
more more
Publications Current NRS plan Policy, General Plans
Downloadable files
more more
Publications Deafness is a health issue Deaf or hearing impairment, Business and government, General Factsheets
Downloadable PDF
more more
Publications Emergency calls and the National Relay Service Emergency calls Factsheets
Downloadable PDF
more more
Online videos Equipment you need to make a relay call (in Auslan) Training, Equipment Auslan and captions more more
Publications Eva: did you know you could be talking with me? Deaf or hearing impairment, Little or no speech, Business and government, General Posters
Downloadable PDF
more more
Online videos Four ways to make a relay call General Captioned more more
Publications Help me stay in touch Deaf or hearing impairment, Training Posters
Downloadable PDF
more more
Publications Help your clients stay connected Business and government, General Factsheets
Downloadable PDF
more more
Publications Help your students stay connected Deaf or hearing impairment, Training Brochures
Downloadable PDF
more more
Online videos How to make an internet relay call through instant messaging (in Auslan) Internet relay, Training Auslan only more more
Publications I don't care about not hearing the washing machine ... Deaf or hearing impairment, Training Cards
Downloadable PDF
more more
Publications I'm relay service ready Business and government, General Posters
Downloadable PDF
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Publications Internet relay calls Internet relay, Training Factsheets
Downloadable PDF
more more
Online videos Interviews with business champions Business and government Captioned more more
Publications Introducing internet relay calls Internet relay Posters
Downloadable PDF
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Online videos It's your call Deaf or hearing impairment, Training Captioned more more
Publications I used the NRS to get a job Deaf or hearing impairment, General Posters
Downloadable PDF
more more
Publications I used the NRS to order a pizza Deaf or hearing impairment, General Posters
Downloadable PDF
more more
Publications "I was deaf and couldn't use the phone ..." Deaf or hearing impairment, Training Cards
Downloadable PDF
more more
Publications Jitka: did you know you could be having a phone call with me? Deaf or hearing impairment, Business and government, General Posters
Downloadable PDF
more more
Online videos Jitka's story Deaf or hearing impairment, General Captioned more more
Publications Joe: did you know you could be talking with me? Deaf or hearing impairment, Business and government, General Posters
Downloadable PDF
more more
Online videos Joining the NRS community (in Auslan) Business and government, Policy, General Auslan and captions more more
Publications Kathryn: did you know you could be talking to me? Deaf or hearing impairment, Business and government, General Posters
Downloadable PDF
more more
Online videos Lynn's story Deaf or hearing impairment Captioned more more
Online videos Making a call to someone who uses the NRS Deaf or hearing impairment, Little or no speech, General Captioned more more
Publications Making phone calls when you have little or no speech Little or no speech, Internet relay, Training Factsheets
Downloadable PDF
more more
Publications Many ways to make a National Relay Service call Training, General Posters
Downloadable PDF
more more
Publications Murph: did you know you could be talking to me? Deaf or hearing impairment, Business and government, General Posters
Downloadable PDF
more more
Online videos Murph's story Deaf or hearing impairment Captioned more more
Online videos NRS app Deaf or hearing impairment, Little or no speech, NRS app, Internet relay, Training, Equipment Captioned more more
Publications NRS app factsheet Little or no speech, NRS app, Internet relay, Captioned relay, Video relay, Training Factsheets
Downloadable PDF
more more
Publications NRS app poster Deaf or hearing impairment, Little or no speech, NRS app, Internet relay, Captioned relay, Video relay, Training Posters
Downloadable PDF
more more
Publications NRS Customer Charter General Training
Downloadable PDF
more more
Online videos NRS Customer Charter (Auslan version) General Auslan and captions more more
Images NRS logos for downloading General Logos
Downloadable JPGs
more more
Publications Order forms Training, General Forms
Downloadable PDFs
more more
Publications Postcard for businesses and contact centres Training, Business and government Cards
Downloadable PDF
more more
Publications Previous NRS plans Policy, General Plans
Downloadable PDFs
more more
Online videos Princess flower Deaf or hearing impairment, Training, Equipment, General Captioned more more
Online videos Quiet signs of love Deaf or hearing impairment, Internet relay, General Auslan and captions more more
Publications Quiet signs of love - posters Deaf or hearing impairment, Internet relay, General Posters
Downloadable files
more more
Online videos Receiving calls through the National Relay Service Business and government Captioned more more
DVDs Receiving calls through the National Relay Service Training, Business and government Without captions more more
Publications Relay Service Friendly Program Business and government Brochures
Downloadable PDF
more more
Online videos Rose's story Little or no speech, General Captioned more more
Online videos See how to make an internet relay call NRS app, Internet relay, Training Captioned more more
Online videos See how to make an internet relay call (in Auslan) NRS app, Internet relay, Training Auslan only more more
Online videos See how to make an internet relay call through instant messaging NRS app, Internet relay, Training Captioned more more
Online videos See how to make an internet relay emergency call NRS app, Internet relay, Training, Emergency calls Captioned more more
Online videos See how to make an internet relay emergency call (Auslan version) NRS app, Internet relay, Training, Emergency calls Auslan and captions more more
Online videos See how to make an SMS relay call SMS relay, Training Auslan and captions more more
Online videos See how to make a Speak and Listen call Little or no speech, NRS app, Training Captioned more more
Online videos See how to make a Speak and Listen emergency call Little or no speech, NRS app, Training, Emergency calls Captioned more more
Online videos See how to make a Speak and Read call Deaf or hearing impairment, TTY calls, Training Captioned more more
Online videos See how to make a Speak and Read emergency call Deaf or hearing impairment, TTY calls, Training, Emergency calls Captioned more more
Online videos See how to make a Type and Listen call Little or no speech, TTY calls, Training Captioned more more
Online videos See how to make a Type and Listen emergency call Little or no speech, TTY calls, Training Captioned more more
Online videos See how to make a Type and Read call Deaf or hearing impairment, TTY calls, Training Captioned more more
Online videos See how to make a Type and Read call (Auslan version) Deaf or hearing impairment, TTY calls, Training Auslan only more more
Online videos See how to make a Type and Read emergency call Deaf or hearing impairment, TTY calls, Training, Emergency calls Captioned more more
Online videos See how to make a Type and Read emergency call (Auslan version) Deaf or hearing impairment, TTY calls, Training, Emergency calls Auslan and captions more more
Online videos See how to make a video relay call Deaf or hearing impairment, Video relay, Training Auslan and captions more more
Online videos SMS relay and calls to emergency services (in Auslan) Deaf or hearing impairment, Little or no speech, SMS relay, Training, Emergency calls Auslan and captions more more
Publications SMS relay calls Deaf or hearing impairment, Little or no speech, SMS relay Factsheets
Downloadable PDF
more more
Online videos SMS relay: frequently asked questions (in Auslan) SMS relay, Training Auslan and captions more more
Publications SMS relay poster Deaf or hearing impairment, Little or no speech, SMS relay Posters
Downloadable PDF
more more
Publications Speak and Listen factsheet Little or no speech, NRS app, Training Factsheets
Downloadable PDF
more more
Publications Speak and Listen profile forms Little or no speech, NRS app Forms
Downloadable PDFs
more more
Publications Speak and Read calls Deaf or hearing impairment, TTY calls, Training Factsheets
Downloadable PDF
more more
Publications Stay connected, it's your call Deaf or hearing impairment, Little or no speech, General Brochures
Downloadable PDF
more more
Publications Staying in touch Little or no speech Posters
Downloadable PDF
more more
Publications Staying in touch Little or no speech Posters
Downloadable PDF
more more
Publications Stay in touch, it's your call Deaf or hearing impairment, Little or no speech, General Brochures
Downloadable PDF
more more
Online videos Take my call Deaf or hearing impairment, Business and government Captioned more more
Online videos Talk with me - intro clip Little or no speech, Training, General Captioned more more
Online videos Tips about typing in relay calls Training Captioned more more
Online videos Tips for talking to a National Relay Service user Training Captioned more more
Online videos Tips for typing in relay calls (Auslan version) Training Auslan only more more
Online videos Tips for using SMS relay (in Auslan) Deaf or hearing impairment, SMS relay, Training Auslan and captions more more
Online videos Tips for using video relay (in Auslan) Deaf or hearing impairment, Video relay, Training Auslan and captions more more
Publications Training sheet for internet relay Internet relay, Training Other publications
Downloadable PDF
more more
Online videos True stories about hearing impairment - Murph Deaf or hearing impairment, General Captioned more more
Online videos True stories about hearing impairment - Murph Deaf or hearing impairment, General Captioned more more
Publications TTY new profile request form Deaf or hearing impairment, Little or no speech, TTY calls Forms
Downloadable PDF
more more
Publications Type and Listen calls Little or no speech, TTY calls, Training Factsheets
Downloadable PDF
more more
Publications Type and Read calls using a TTY Deaf or hearing impairment, TTY calls Factsheets
Downloadable PDF
more more
Publications Uncle Michael: did you know we could be yarning on the phone? Deaf or hearing impairment, Indigenous Posters
Downloadable PDF
more more
Online videos Video relay and calls to emergency services (in Auslan) Deaf or hearing impairment, Video relay, Training, Emergency calls Auslan and captions more more
Publications Video relay calls Deaf or hearing impairment, NRS app, Video relay, Training Factsheets
Downloadable PDF
more more
Online videos Video relay: frequently asked questions (in Auslan) NRS app, Video relay, Training Auslan and captions more more
Publications Video relay poster Deaf or hearing impairment, NRS app, Video relay Posters
Downloadable PDF
more more
Online videos What is a relay call? General Captioned more more
Online videos What is a relay call? (Auslan version) General Auslan and captions more more
Publications When can you phone me? Little or no speech, Training Cards
Downloadable PDF
more more
Publications When my hearing got worse ... Deaf or hearing impairment, Training Cards
Downloadable PDF
more more
Audio When you can't hear, you stop using the phone ... Deaf or hearing impairment, General Promotional
Downloadable files
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Online videos Yarning with your mob Deaf or hearing impairment, Training, Indigenous Captioned more more
Audio You can give her back her independence ... and her phone Deaf or hearing impairment, General Promotional
Downloadable files
more more
Publications You can still stay in touch Business and government, General Posters
Downloadable PDF
more more
Online videos Zora's story Little or no speech, General Captioned more more
Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
Free training