Resources

Want to find out more about relay calls? Browse our resources list below or sort by by topic and media type.

You can watch our video clips and download PDFs of our publications. You can also order the printed publications and DVDs using our order form.

Showing All media

Title	Topic	Format
Account forms	General	Forms Downloadable PDFs	more less
	If you want to make overseas or premium rate calls through the NRS you will need the new account form to set up an NRS account. If you already have an NRS account and just want to change some account details such as phone number, address or PIN then use the change account form. Download the NEW account form (282.3 KB) Download the CHANGE account form (285.7 KB) Order now
A gift of independence - for someone losing their hearing	Hearing impairment, General	Brochures Downloadable PDF	more less
	6-panel DL brochure. Aimed at the family and friends of men who are losing their hearing. Includes info about TTYs and the Speak and Read call option - with diagram. Download the brochure (1.1 MB) Order now
A message from users of the NRS	Business and government	Auslan and captions	more less
Real users of the NRS send a short message to the staff of contact call centres The message asks call centre staff to remember that they will from time to time receive calls via the NRS. Even though NRS users have hearing or speech impairments they are customers too and need the same level of professional service as anyone else. Video prepared for Hearing Awareness Week August 2011. If you like this you might want to see more films about NRS users. See our new love story here!		Watch video
Being Relay Service friendly	Training, Business and government	Factsheets Downloadable PDF	more less
	An A4 information sheet for businesses and other organisations setting out the five steps to being Relay Service friendly. Explains how to make sure that customers with hearing or speech impairments can easily find out how to phone your organisation through the NRS. Download the factsheet (46.2 KB) Order now
Bill's story	Hearing impairment, General	Captioned	more less
Aged in his eighties, Bill had always enjoyed good hearing - until he went deaf almost overnight Bill's dramatic hearing loss coincided with his wife’s hospitalisation, resulting in a family crisis. Bill was at home alone and unable to use the phone to get vital information on his wife’s condition. See this short video on how Bill and his family found a timely solution in the National Relay Service.		Watch video
Braille info card	General	Cards Downloadable PDF	more less
	A card for people with vision impairments. Key contact information about the NRS. For card with braille please use our online order form. Download the card (no braille) (220.2 KB) Order now
Call anyone, anytime	Internet relay	Posters Downloadable PDF	more less
	Internet relay calls are great even if you are on the move. A3 poster. Download the poster (1.6 MB) Order now
Caller cards	Training, General	Cards Downloadable PDFs	more less
	Information for anyone who might need to call you. These small cards can be used to give to anyone who may need to contact you - for example doctors, agencies, businesses. They are a sort of business card. They provide the relevant NRS access phone number and simple instructions on how to make a relay call to a person with a hearing or speech impairment. There are two versions of the card. One for calling a TTY user, the other for calling a Speak and Listen user. Download the TTY caller card (28.4 KB) Download the Speak and Listen caller card (29.9 KB) Order now
Complaints policy	Policy	Other publications Downloadable PDF	more less
The NRS complaints policy seeks to ensure a fair and effective response and also helps us to listen, learn and improve our service. Any one can make a complaint about the NRS. Download the policy (70.8 KB)
Contact centres and the National Relay Service	Business and government	Factsheets Downloadable PDF	more less
	A4 factsheet For customer service representatives in contact centres who need to handle calls through the NRS from time to time. What you need to know about relay calls, privacy issues, and tips for managing a call. Download the factsheet (263.1 KB) Order now
Current NRS Service Plan	Policy, General	Other publications Downloadable files	more less
	Each year we publish a summary of the contract arrangements between the Australian Government and the providers of the service. These are known as NRS Service Plans and cover priorities, performance standards, privacy policies and the complaints handling process. The current plan can be downloaded below. See earlier NRS service plans. Download the 2012-13 Service Plan PDF (472.4 KB) Download the 2012-13 Service Plan DOC (646.3 KB)
Deafness is a health issue	Hearing impairment, Business and government, General	Factsheets Downloadable PDF	more less
	For many people loss of hearing is very isolating and can lead to increased incidence of mental illness. This factsheet shows how the NRS helps people with hearing impairments to retain their social and business networks. For health professionals and intermediaries. A4 factsheet. Download the factsheet (1.1 MB) Order now
Emergency calls and the National Relay Service	Emergency calls	Factsheets Downloadable PDF	more less
	a guide for Emergency Services operators Emergency Services operators will receive, from time to time, emergency calls via the NRS from people who are deaf, or have a hearing or speech impairment. This factsheet provides some basic info on how relay calls work and how the NRS handes emergency calls. Factsheet about relay calls for emergency services operators (580.5 KB) Order now
Four ways to make a National Relay Service call	Training, General	Posters Downloadable PDF	more less
	Four diagrams showing the four main relay call options: Speak and Read, Type and Read, Type and Listen, Speak and Listen. Great for workplaces and waiting rooms. A3 poster. Download the poster (1.4 MB) Order now
Four ways to make a relay call	General	Captioned	more less
A short video explaining the four main relay call options		Watch video
Hearing Awareness Week 2011 postcard	Hearing impairment, Training, Business and government	Cards Downloadable PDF	more less
	A reminder to call centre staff that NRS users are customers too. With tips on handling relay calls and a link to a special video message from NRS users. For use in staff kitchens and other common areas where staff can pick them for a quick info hit. Download the postcard (148.4 KB) Order now
Help me stay in touch	Hearing impairment, Training	Posters Downloadable PDF	more less
	A3 poster. Being deafblind doesn't need to be so isolating. Those who have limited vision as well as limited hearing can use the NRS to make phone calls. Download the poster (171.9 KB) Order now
Help your clients stay connected	Business and government, General	Factsheets Downloadable PDF	more less
	If you know people who find it hard to use the phone due to hearing or speech impairment, you can introduce them to relay calls through the NRS. A4 factsheet. Download the factsheet (558.3 KB) Order now
Help your students stay connected	Hearing impairment, Training	Brochures Downloadable PDF	more less
	For teachers of deaf young people. Explains the benefits of relay calls and how they work. A5 four-page brochure. Download the brochure (1.5 MB) Order now
How to make an internet relay call through instant messaging (in Auslan)	Internet relay, Training	Auslan only	more less
What is an internet relay call? How does it work when you use MSN? You can also make an internet relay call through MSN on some models of mobile phones. An alternative to using instant messaging for internet relay is to make your call through the NRS website.		Watch video
I don't care about not hearing the washing machine ...	Hearing impairment, Training	Cards Downloadable PDF	more less
	...but I do want to use the phone. A postcard to send to your family, friends, acquaintances and service providers so they can make relay calls to you. It includes key phone numbers and points to remember when having a phone conversation with a deaf or hearing-impaired NRS user. Download the postcard (111.6 KB) Order now
Internet relay calls	Internet relay, Training	Factsheets Downloadable PDF	more less
	Find out more about how you can make a National Relay Service call through your computer or mobile phone. A4 factsheet. Download the factsheet (1.1 MB) Order now
Interviews with business champions	Business and government	Captioned	more less
Senior managers at the St George and Commonwealth banks explain why being Relay Service friendly is important for their organisations. Also in this video clip, Suzanne Colbert from the Australian Employers' Network on Disability sets out the sorts of benefits that can flow to businesses that ensure they provide full accessibility for customers and staff with hearing and speech impairments.		Watch video
Introducing internet relay calls	Internet relay	Posters Downloadable PDF	more less
	Internet relay calls are great even if you are on the move. All you need is an internet connection. A3 poster. Download the poster (506.0 KB) Order now
It's just good business	Training, Business and government	Factsheets Downloadable PDF	more less
	Businesses and other organisations use the National Relay Service to make sure they are more accessible to people who are deaf or who have a hearing or speech impairment. A4 factsheet. Download the factsheet (601.3 KB)
I used the NRS to get a job	Hearing impairment, General	Posters Downloadable PDF	more less
	A3 poster aimed at young deaf people about the benefits of relay calls. Shows that for some things, texting and MSN mightn't be enough - like when applying for a job! Download the poster (2.3 MB) Order now
I used the NRS to order a pizza	Hearing impairment, General	Posters Downloadable PDF	more less
	A3 poster aimed at young deaf people about the benefits of relay calls. Shows that for some things, texting and MSN mightn't be enough - like when ordering a pizza! Download the poster (1.5 MB) Order now
"I was deaf and couldn't use the phone ..."	Hearing impairment, Training	Cards Downloadable PDF	more less
	A humourous postcard to send to your family, friends, acquaintances and service providers so they will make relay calls to you. It includes key phone numbers and points to remember when having a phone conversation with a deaf or hearing-impaired NRS user. Download the postcard (119.5 KB) Order now
Jitka's story	Hearing impairment, General	Captioned	more less
Jitka lost her hearing when she was only one. She works in the health area and has to make lots of phone calls. At work her TTY is the number one way of communicating and she wouldn’t be able to do her job without the NRS. It also lets her make appointments, book holidays,and keep up with family and friends.		Watch video
Just like everyone else ...	Training, Emergency calls, General	Auslan with captions	more less
	Making and receiving telephone calls using the National Relay Service. Free Auslan DVD that explains how to make and receive phone calls using the NRS. Covers all the call options, equipment and emergency calls. There is also a captioned non-Auslan version. Order now
Just like everyone else ...	Training, Emergency calls, General	Captioned	more less
	Making and receiving telephone calls using the National Relay Service. Free DVD that explains how to make and receive phone calls using the NRS. Covers all the call options, equipment and emergency calls. There is also an Auslan version. Please order copies from our online order form. Order now
Lynn's story	Hearing impairment	Captioned	more less
Lynn was a successful social worker until, in her 40s, she lost her hearing and her world fell apart Lynn eventually discovered the National Relay Service which has allowed her to regain her independence. This short video of Lynn's story is a glimpse into the world of hearing loss and shows that losing your hearing, doesn’t have to mean losing touch.		Watch video
Making a call to someone who uses the NRS	Hearing impairment, Little or no speech, General	Captioned	more less
If your hearing and speech are fine but you would like to call someone who is deaf, hearing-impaired or speech-impaired, you can make a call to them through the National Relay Service. You might have a friend or family member who uses the NRS, or someone might have left you a message and asked you to ring them back through the NRS. Making a call to an NRS user is easy.		Watch video
Making phone calls when you have little or no speech	Internet relay, Little or no speech, Training	Factsheets Downloadable PDF	more less
	Find out how you can make relay calls when you have a speech impairment or use a voice output device. You an use Type and Listen, Speak and Listen or internet relay. A4 factsheet. See the similar factsheet for a younger audience. Download the factsheet (1.1 MB) Order now
Making phone calls when you have little or no speech - for younger audience	Internet relay, Little or no speech, Training	Factsheets Downloadable PDF	more less
	Find out how you can make relay calls when you have a speech impairment or use a voice output device. You an use Type and Listen, Speak and Listen or internet relay. This A4 factsheet. has been developed with younger people in mind. See the similar factsheet for a mix of age groups. Download the factsheet (1.8 MB) Order now
Murph's story	Hearing impairment	Captioned	more less
After a bout of meningitis when he was two, Murph lost some of his hearing Then as he aged he became almost entirely deaf.This meant his wife Jen had to make all the phone calls – ring his friends and stay in touch with the kids and grandkids. That was until Murph and Jen discovered the National Relay Service. Relay calls have opened up a whole new world for Murph, who can now talk to his grandchildren on the phone and make and receive other calls every day. This short video of Murph’s story is a glimpse into the hidden world of hearing loss and shows that losing your hearing, doesn’t have to mean losing touch.		Watch video
NRS logos for downloading	General	Logos Downloadable JPGs	more less
You can use these logos with our permission. The logo blocks below are provided for organisations who are working with the NRS. They must only be used with the permission of the NRS. The logo blocks are JPG files in CMYK (four-colour) format and comprise the Australian Government crest with the NRS logo. There are two groups: standard logo blocks to be used on a white or light-coloured background for use in various layout formats (the first three logo blocks) reversed logo blocks to be used out of a black or dark background for use in various layout formats (the second three logo blocks). Please note that you must not change the relative sizes of the elements within each logo block or use the elements separately without NRS permission. Please contact the NRS Helpdesk if you want to use any of these logo blocks. If you need the logo blocks in different file formats, again contact the Helpdesk. Long format. To be used on white or near-white background. (616.9 KB) Stacked format. To be used on white or near-white background. (193.8 KB) Stacked crest format. To be used on white or near-white background. (624.6 KB) Long format. To be used on a dark background. (644.9 KB) Stacked format. To be used on a dark background. (287.3 KB) Stacked crest format. To be used on a dark background. (652.1 KB)		Get image
Order forms	Training, General	Forms Downloadable PDFs	more less
These three order forms list some of the free NRS publications and DVDs we can send you These forms are produced for three different audiences; please choose the form most suitable to your needs. You can also order any of our publications and DVDs online. Download the COMPLEX COMMUNICATION NEEDS order form (923.3 KB) Download the BUSINESSES order form (182.2 KB) Download the order form for THOSE WORKING WITH people who are deaf or have a hearing or speech impairment (1.1 MB)		Order now
Postcard for businesses and contact centres	Training, Business and government	Cards Downloadable PDF	more less
	Making sure that your staff are Relay Service ready This quick-reminder postcard for businesses and government agencies gives a quick guide on what to do if you receive a call through the NRS. Remember it's a customer on the line and you give them the same service as any other customer. Download the postcard (850.4 KB) Order now
Previous NRS Service Plans	Policy, General	Other publications Downloadable PDFs	more less
	Each year we publish a summary of the contract arrangements between the Australian Government and the providers of the service. These are known as NRS Service Plans and cover priorities, performance standards, privacy policies and the complaints handling process. See the current NRS service plan. The documents below are the previous NRS Service plans. Download the 2006-07 NRS Service Plan (191.0 KB) Download the 2007-08 NRS Service Plan (207.4 KB) Download the 2008-09 NRS Service Plan (284.9 KB) Download the 2009-10 NRS Service Plan (764.1 KB) Download the 2010-11 NRS Service Plan (401.9 KB) Download the 2011-12 NRS Service Plan (382.9 KB)
Quiet signs of love	Hearing impairment, Internet relay, General	Auslan and captions	more less
A compelling modern love story that promotes internet relay to young deaf Australians. The film is a window into the world of deafness and tells the love story between two university students, one deaf, the other hearing, struggling to understand their different worlds and trying to build their relationship. Staring Matt Greenlaw and young deaf actress Bethany Robinson, Quiet Signs of Love was written and directed by Sydney film maker Yannis Nikolakolpoulos of Ikonfilm. The 16-minute two-part film shows the important role the National Relay Service plays in the lives of thousands of Australians. The film won the award for Best Hearing Short at the First Rome Deaf Film Festival, Cinedeaf in 2012 and was nominated in the drama category of the international Webby Awards. Go here to see the Quiet Signs page and watch the full film, plus an interview with Bethany.		Watch video
Quiet signs of love - posters	Hearing impairment, Internet relay, General	Posters Downloadable files	more less
	The posters from the movie! We made a short online movie about two young people - one deaf and the other hearing - and a love that transcends their differences. See the movie. And see the bios of the stars - Bethany and Matt. Download the poster of Hannah and Daniel (1.7 MB) Download the desktop wallpaper (231.2 KB) Download another poster - of Hannah (2.4 MB)
Receiving calls through the National Relay Service	Business and government	Captioned	more less
A guide for business and contact centres A video guide for businesses and any other organisations that run a call centre on receiving calls from NRS users. It covers what the NRS is, how a relay call works, tips for managing a call and privacy issues. You can watch the video online or order a free copy of the DVD.		Watch video
Receiving calls through the National Relay Service	Training, Business and government	Without captions	more less
	A guide for business and contact centres A DVD guide for business and other organisation that have call centres on receiving calls from NRS users. Covers what the NRS is, how a relay call works, tips for managing a call and privacy issues. You can order the DVD below or you can also view it online. Order now
Rose's story	Little or no speech, General	Captioned	more less
Rose had to give up her job in a childcare centre when she lost a lot of her speech. The phone would ring and she would answer it but the person at the other end couldn't understand what she was saying. The NRS lets Rose keep in contact with the world by allowing her to have successful phone conversations again. Rose finds the relay officers are a great support for her when she makes her phone calls.		Watch video
See how to make an internet relay call	Internet relay, Training	Captioned	more less
What is an internet relay call? How does it work? See this video demo of how to make an internet relay call using this website.		Watch video
See how to make an internet relay call (in Auslan)	Internet relay, Training	Auslan only	more less
What is an internet relay call? How does it work? See this video demo of how to make an internet relay call using this website.		Watch video
See how to make an internet relay call through instant messaging	Internet relay, Training	Captioned	more less
What is an internet relay call? How does it work when you use MSN? You can also use MSN on some models of mobile phone. See this video demo.		Watch video
See how to make an internet relay emergency call	Internet relay, Training, Emergency calls	Captioned	more less
Watch this short video demo to see what to do if you urgently require an ambulance, police, or fire brigade and you want to use internet relay.		Watch video
See how to make an internet relay emergency call (Auslan version)	Internet relay, Training, Emergency calls	Auslan and captions	more less
Watch this short video demo to see what to do if you urgently require an ambulance, police, or fire brigade and you want to use internet relay.		Watch video
See how to make a Speak and Listen call	Training	Captioned	more less
What is a Speak and Listen call? How does it work? Watch this video demo.		Watch video
See how to make a Speak and Listen emergency call	Training, Emergency calls	Captioned	more less
Watch this short video demo to see how to make an emergency Speak and Listen call if you urgently require an ambulance, police, or fire brigade.		Watch video
See how to make a Speak and Read call	Training	Captioned	more less
What is a Speak and Read call? How does it work? Watch this video demo.		Watch video
See how to make a Speak and Read emergency call	Training, Emergency calls	Captioned	more less
Watch this short video demo to see how to make a 106 text emergency service if you urgently require an ambulance, police, or fire brigade.		Watch video
See how to make a Type and Listen call	Training	Captioned	more less
What is a Type and Listen call? How does it work? Watch this demo.		Watch video
See how to make a Type and Listen emergency call	Training	Captioned	more less
Watch this short video demo to see how to make a 106 text emergency Type and Listen call if you urgently require an ambulance, police, or fire brigade.		Watch video
See how to make a Type and Read call	Training	Captioned	more less
What is a Type and Read call? How does it work? Watch this video demo.		Watch video
See how to make a Type and Read call (Auslan version)	Training	Auslan only	more less
What is a Type and Read call? How does it work? Watch this video demo.		Watch video
See how to make a Type and Read emergency call	Training, Emergency calls	Captioned	more less
Watch this short video demo to see how to make a 106 emergency Type and Read call if you urgently require an ambulance, police, or fire brigade.		Watch video
See how to make a Type and Read emergency call (Auslan version)	Training, Emergency calls	Auslan and captions	more less
Watch this short video demo to see how to make a 106 emergency Type and Read call if you urgently require an ambulance, police, or fire brigade.		Watch video
Some things that you can't do with internet relay (Auslan)	Hearing impairment, Internet relay, Training	Auslan only	more less
While internet relay is a great way to make relay calls, there are some things you can't do, such as receiving calls via the internet. See this short demo signed in Auslan.		Watch video
Speak and Listen calls	Little or no speech, Training	Factsheets Downloadable PDF	more less
	If you have trouble being understood on the phone, you might want to use Speak and Listen relay calls. Find out how to use the National Relay Service to make Speak and Listen calls. A4 factsheet. Download the factsheet (1.1 MB) Order now
Speak and Listen profile forms	Little or no speech	Forms Downloadable PDFs	more less
	A caller profile allows the relay officer to understand any special needs you may have. Profiles will help your calls go more smoothly. If you have not used the NRS Speak and Listen service before, please download the new profile form. If you already have an existing Speak and Listen profile and would like to amend it, please use the change profile form. If you are using a TTY you need the TTY profile form. Download the NEW profile form (561.9 KB) Download the CHANGE profile form (535.3 KB) Order now
Speak and Read calls	Hearing impairment, Training	Factsheets Downloadable PDF	more less
	A4 factsheet for those who have trouble hearing on the phone but who can use their own voice. See how to use the National Relay Service to make Speak and Read calls. Download the factsheet (1.2 MB) Order now
Staying in touch	Little or no speech	Posters Downloadable PDF	more less
	Even with little or no speech you can still use the phone. This poster shows a man with a speech impairment making a Type and Listen call. A3 poster. Download poster (367.2 KB) Order now
Staying in touch	Little or no speech	Posters Downloadable PDF	more less
	Even with little or no speech you can still use the phone. This poster shows a young man with cerebral palsy about to make a phone call. A3 poster. Download poster (279.9 KB) Order now
Talk with me	Little or no speech, Training, Emergency calls	Captioned	more less
	Making and receiving phone calls for people with little or no speech and other complex communication needs. This free DVD shows how someone who has little or no speech or other complex communication needs can make and receive phone calls using the National Relay Service. It includes the relay call options, getting ready to use the NRS, and info on special equipment, costs, privacy and emergency calls. Order now
Talk with me - intro clip	Little or no speech, Training, General	Captioned	more less
Making and receiving phone calls for people with little or no speech and other complex communication needs. A short introductory video clip to our DVD Talk with me - making and receiving phone calls for people with little or no speech and other complex communication needs. The clip shows a range of people with limited or no speech using the NRS to make phone calls. You can order the full free DVD.		Watch video
Tips about typing in relay calls	Training	Captioned	more less
Some things will be a bit different from standard calls when you are typing your side of the conversation See the suggestions in this video clip.		Watch video
Tips for talking to a National Relay Service user	Training	Captioned	more less
When you speak to an NRS user who is deaf or hearing impaired, your words will be typed by the relay officer See this video clip with some suggestions on how to make the call go smoothly.		Watch video
Tips for typing in relay calls (Auslan version)	Training	Auslan only	more less
Some simple suggestions to help your call go smoothly when you are typing your side of the conversation.		Watch video
Training sheet for internet relay	Internet relay, Training	Other publications Downloadable PDF	more less
	An example of one of the NRS training sheets - in this case for making an internet relay call through the website. It is used in our free face-to face training sessions with new NRS users. Download the document (69.6 KB) Order now
True stories about hearing impairment - Murph	Hearing impairment, General	Captioned	more less
A 30 second video community service announcement. This community service announcement (CSA) was produced as part of our campaign to raise awareness about the National Relay Service among those with acquired hearing loss. Although he had some hearing loss as a child, Murph became almost totally deaf with age. This meant his wife Jen had to make all the phone calls – ring his friends and stay in touch with the kids and grandkids. That was until Murph and Jen discovered the National Relay Service. See also our longer (60 second) version of this CSA. See the full Murph story		Watch video
True stories about hearing impairment - Murph	Hearing impairment, General	Captioned	more less
A 60 second community service announcement. This community service announcement (CSA) was produced as part of our campaign to raise awareness about the National Relay Service among those with acquired hearing loss. Although he had some hearing loss as a child, Murph became almost totally deaf with age. This meant his wife Jen had to make all the phone calls – ring his friends and stay in touch with the kids and grandkids. That was until Murph and Jen discovered the National Relay Service. See also our shorter (30 second) version of this CSA. See the full Murph story.		Watch video
TTY new profile request form	Hearing impairment, Little or no speech	Forms Downloadable PDF	more less
	For new NRS users. Caller profiles for TTY users allow relay officers to know what call option you use, and to understand any special needs you may have to help your calls go more smoothly. If you are a Speak and Listen user using an ordinary phone you will need a Speak and Listen profile form. Download the TTY new profile request form (563.4 KB) Order now
Type and Listen calls	Little or no speech, Training	Factsheets Downloadable PDF	more less
	If you can hear but can't use your voice, Type and Listen calls are your best option. Read more about using the NRS to make Type and Listen calls. A4 factsheet. Download the factsheet (1.1 MB) Order now
Type and Read calls using a TTY	Hearing impairment	Factsheets Downloadable PDF	more less
	A4 factsheet How to use the National Relay Service to make Type and Read calls using a TTY. For people who can't hear and are unable to use their voice. Download the factsheet (578.2 KB) Order now
What is a relay call?	General	Captioned	more less
Watch this short video demo and find out how the NRS works and how to make a relay call Explains how relay calls can help you or someone you know.		Watch video
What is a relay call? (Auslan version)	General	Auslan and captions	more less
Watch this short video demo and find out how to make a relay call. Explains how relay calls can help you or someone you know.		Watch video
When can you phone me?	Little or no speech, Training	Cards Downloadable PDF	more less
	A postcard to send to your family, friends, acquaintances and service providers so they will make relay calls to you. It includes key phone numbers and points to remember when having a phone conversation with a speech-impaired NRS user. Download the postcard (110.0 KB) Order now
When my hearing got worse ...	Hearing impairment, Training	Cards Downloadable PDF	more less
	A postcard to send to your family, friends, acquaintances and service providers so they can make relay calls to you. It includes key phone numbers and points to remember when having a phone conversation with a hearing-impaired NRS user. Download the postcard (123.7 KB) Order now
When you can't hear, you stop using the phone ...	Hearing impairment, General	Promotional Downloadable MP3	more less
You lose the ability to do simple things like make an appointment or query a bill This short radio community service announcement shows how the National Relay Service can help those with hearing or speech impairments make phone calls, just like everybody else. Listen to the track (1.0 MB)		Listen now
You can give her back her independence ... and her phone	Hearing impairment, General	Promotional Downloadable MP3	more less
Marianne is losing her hearing and has to ask others to make calls for her This short radio community service announcement show how the National Relay Service can help those with hearing or speech impairments make phone calls, just like everybody else. Listen to the track (1.0 MB)		Listen now
You can still stay connected	Hearing impairment, Little or no speech, General	Brochures Downloadable PDF	more less
	A useful introduction to relay calls and the NRS for younger people. Diagrams of the four main call types, how to get started, how SMS and social media often aren't enough, seven good reasons to team up with the NRS, and NRS contact details. Fold-out DL brochure. Download the brochure (2.8 MB) Order now
You can still stay in touch	Business and government, General	Posters Downloadable PDF	more less
	A3 poster promoting the NRS. Great for waiting rooms and workplaces. Download the poster (292.2 KB) Order now
You can still stay in touch	Hearing impairment, Little or no speech, General	Brochures Downloadable PDF	more less
	A useful introduction to relay calls and the NRS. Diagrams of the four main call types, how to get started, seven good reasons to team up with the NRS, and NRS contact details. Fold-out DL brochure. Download the brochure (281.5 KB) Order now
Your guide to the National Relay Service	Hearing impairment, Internet relay, Little or no speech, Training, Equipment, Emergency calls, General	Booklets Downloadable PDF	more less
	This 28-page booklet covers everything that new users need to know about making relay calls. Includes the nature of relay calls and the different call options, getting started, TTYs, internet relay calls, privacy, tips on making calls go smoothly, emergency calls, calling an NRS user, overseas calls and costs. Download the booklet (1.3 MB) Order now
Zora's story	Little or no speech, General	Captioned	more less
Diagnosed with motor neurone disease in 2008, Zora had to come to terms with the loss of her voice. As a teacher that was hard. She has used a range of tools, but the National Relay Service has been a key one. It allows her to deal directly by phone with businesses and government bodies and also means she can have good phone conversations with her elderly mum.		Watch video

24-hour relay call numbers

TTY/voice calls

133 677
Speak & Listen

1300 555 727

Resources

24-hour relay call numbers

TTY/voice calls

Speak & Listen

Contact the NRS Helpdesk