The NRS is celebrating Hearing Awareness Week from 21 to 27 August 2016 with hundreds of contact centres around the country – encouraging businesses to be accessible to everyone via the phone.
The Take my call campaign raises awareness of the needs of Australians who are deaf or have a hearing or speech impairment, and who use the NRS to contact businesses or government organisations.
Last year’s NRS Hearing Awareness Week campaign covered over 150 contact centres around Australia. Participants included major businesses, government agencies, emergency services and many councils and local businesses.
One organisation joining this year’s campaign is the Bureau of Meteorology (BOM).
The bureau is the national weather, climate and water agency. Its expertise and services assist Australians in dealing with their natural environment, including drought, floods, fires, storms and tropical cyclones.
Relay Service Friendly training
To ensure everyone has access to this essential service, BOM recently coordinated NRS training through the Relay Service Friendly Program for the bureau’s customer service staff in Melbourne, Perth, Sydney and Hobart.
BOM Project Coordinator for Public, Marine and Commercial Weather Services Trina Read said that participating in Hearing Awareness Week is extremely important for staff and the bureau.
‘People still call us for updates, especially in cases of extreme weather conditions – so it’s crucial that everyone around the country can reach us via the NRS. Celebrating Hearing Awareness Week is a great reminder for staff about the NRS and what they need to do when they receive an NRS call. This helps us give the best service possible to all our customers.’
Managing Director of NRS Outreach Deborah Fullwood said that Hearing Awareness Week is about customer experience for many organisations.
'Participating is a great way for organisations such as BOM to show their commitment to providing accessibility and the best possible experiences for all their customers. Simply having contact centre staff recognise an NRS call goes a long way in providing quality service.'