The NRS has developed a series of principles setting out what our customers should expect from us.
The NRS Customer Charter provides a simple framework that specifies the commitments of the NRS in delivering services to our customers, including timeliness, courtesy, confidentiality and the best possible customer experience.
It also presents the expectations we have of our customers such as providing us with the information we need to help them.
We have created the charter in two versions – a version written in plain English to make it as accessible as possible, and an Auslan version for Deaf users of the service.
The document was produced through a working group of the NRS National Advisory Committee.
‘This is the first time we have developed public materials in this way,’ said Managing Director of NRS Outreach Deborah Fullwood.
‘The content originated from the meetings held with working group members who represent various NRS stakeholder organisations. Members brought their own experience to what the NRS does and what customers should expect.’
See the NRS customer charter.
See the Auslan version of the charter.