The last couple of months have seen the NRS outreach team travelling the country busy participating in conferences, workshops and expos. We have talked to hundreds of participants about how relay calls can assist those who are deaf, or who have hearing or speech impairments, stay connected with their families and communities.
One of the great aspects of taking part in these events is meeting NRS users at our display booths who share their personal stories of how the relay service has made an impact on their lives.
Recent conference events have included:
- The Auscontact conference in Sydney – This was an opportunity for contact centres from around the country to get together and discuss new technologies, ideas and best practice in the industry. The conference allowed the NRS to introduce businesses to the Relay Service Friendly program and encouraging them to be more accessible to their customers and clients by promoting the NRS.
- Deaf Festival – The NRS was bronze sponsor at this event run by the NSW Deaf Society. The festival celebrated deaf culture, Auslan and ‘all that makes the Deaf Community unique’.
- The Better Hearing conference in Perth which included participants from service providers, organisations and individuals dedicated to improving the quality of life of people with a hearing impairment.
- Men’s Shed Conference and Men’s Health Conference – two events that brought together individuals and organisations focused on helping men talk and deal with their health issues. The NRS presented a new video on how the NRS can help Aboriginal and Torres Strait Islander peoples with acquired hearing loss.
- Finally the National Disability Insurance Scheme Conference in Brisbane saw health organisations and service providers get together to discuss the NDIS and how they can incorporate it into their work. The conference focus was on new technologies. We delivered a presentation on how the NRS can help people stay connected – especially those in rural and remote Australia – and there was a lot of enthusiasm for the way the NRS had embraced new telecommunications technologies. Our staff also met hundreds of people interested in how the NRS can improve outcomes for NDIS participants.
As well as helping the NRS spread the word about relay calls, these conferences provide us with lots of ideas about how we can refine and improve our services.
The NRS will be at the Indigenous Allied Health Conference in Cairns on 1–2 December. We hope to see you there!