We are still investigating the connection issues regarding the ‘gateway’ connecting the NRS and Windows Live Messenger (MSN) following the decision by Microsoft to stop supporting the previous gateway software.
We have built and tested a number of possible solutions. The current solution we are testing is promising. However, the testing process takes time as we have to ensure that the new software is stable across a variety of devices and platforms before we can implement it.
We are aware this is frustrating for users reliant on Messenger. We are doing all we can to address this difficult technical connection issue, and we thank you for your patience.
16 November 2011
Windows Live Messenger (MSN) access to the NRS is broken. This means that you cannot make internet relay calls using Windows Live Messenger.
The problem was caused by a change made by Microsoft on 11 November to the Windows Messenger software. The change has made it impossible for our internet relay software to connect with Windows Messenger without rebuilding parts of our internet relay platform.
We will rebuild this platform, but the process of building and testing will take a number of weeks.
All other ways of making internet relay calls are working fine. This includes calls through:
TTY and Speak and Listen calls are also working well.
Our apologies to all NRS users who have been affected by this problem. We are doing what we can to re-establish access to Windows Messenger as soon as we can, but please be aware that it has been caused by a Microsoft change that is outside our control.