News and events

Important rights of NRS users clarified

2 November 2011

Two important public watchdogs have recently clarified a number of grey areas concerning the rights of NRS users. The Disability Discrimination Act, administered by the Australian Human Rights Commission (AHRC), has been ...

Winner for Quiet Signs of Love competition

30 September 2011

Congratulations to the winner of the NRS iPad 2 Competition – Melissa Kagie from Dubbo! Melissa was randomly chosen from all those who commented about our short film Quiet Signs of Love ...

Internet relay back online

21 September 2011

Update 11 am (Sydney time) Internet relay is now working reliably. You will be able to make calls as usual through your preferred option – the Web, Windows Messenger or AIM. We ...

A better deal for NRS call centre customers

10 August 2011

The NRS will be working with staff in a wide range of call centres during Hearing Awareness Week this year to improve their practical knowledge about handling calls from NRS users. People ...

Census 2011 – Relay Service friendly

29 July 2011

The Australian Census happens only once every five years but it’s coming very soon. Census staff are now out in the field delivering census forms to households and on Tuesday 9 August, ...

Have your say in review of NRS

27 July 2011

The terms of reference to the government review of access to telecommunication services by people with disability, older Australians and people experiencing illness, were recently announced by the Minister for Broadband, Communications ...

YouTube love story promotes NRS

14 July 2011

The 15-minute love-story, designed for online viewing only, aims to promote a relay service that makes it easier for Australians with hearing and speech impairments to make phone calls. Quiet Signs of ...

NRS contracts extended

24 June 2011

The Australian Communications and Media Authority (ACMA) has annouced extensions to the current contracts for the management of the NRS for the next two years. The Australian Communication Exchange (ACE) - which ...

Update on NRS response to the Brisbane floods

20 June 2011

NRS call centre evacuation The NRS national call centre in Brisbane was evacuated at 1pm on Wednesday 12 January due to concerns about staff safety and access during the floods. The premises ...

NRS examines disaster operations following Brisbane floods

28 March 2011

The National Relay Service is working closely with the Australian Communications and Media Authority (ACMA) to examine what has been learnt from the January floods in Brisbane for the planning and future ...

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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