News and events

Good news for NRS customers under new privacy laws

12 March 2014

When NRS customers phone banks and other financial institutions they can now discuss personal and confidential information such as account numbers and financial details without any suggestion that such discussion is a ...

Princess flower: NRS’s latest film targets older people with hearing impairments

15 January 2014

The NRS film 'Princess flower' encourages older people with hearing impairments to use the NRS so they don't lose touch with family and friends. Directed by award-winning director Yannis Nikolakopoulos and produced ...

Ongoing customer focus at the NRS

13 January 2014

The NRS is always looking at ways to improve services for existing NRS customers and to increase awareness of the NRS and its benefits to potential customers. There have been a number ...

New NRS film to be shown at disability film festival

1 December 2013

The Access All Areas Film Festival is a touring accessible showcase of new Australian films. It specifically caters for people with a disability. The tour features more than 60 screenings at accessible ...

New services increase phone options

6 November 2013

Deaf, hearing impaired and speech impaired Australians can now make and receive phone calls using some of the wide range of communications choices available to the general community - thanks to the ...

Internet relay through Messenger/Skype to stop

1 November 2013

Microsoft, which now owns Skype as well as Windows Messenger, is making changes to its platforms. This means we expect that NRS customers will soon be unable to use Skype to make ...

Captioned relay launched

28 October 2013

The NRS today launched the latest in its series of new call options for deaf, hearing-impaired and speech-impaired Australians. Captioned relay was launched by Mark Darras, the chair of the Telecommunications Universal ...

NRS announces members of advisory committee

18 October 2013

The NRS today announced the members of its first National Advisory Committee [NAC]. The committee is a diverse group of NRS stakeholders whose purpose is to provide feedback to the NRS on ...

Help name our new film!

23 September 2013

We want your help to name our exciting new film, our first since the immensely popular 'Quiet Signs of Love'. Watch the film and then leave us your suggestions for titles on ...

Hearing Awareness Week 2013

20 August 2013

This is a great opportunity to think about how your organisation or practice can serve Australians with hearing impairments, and how you as an individual can raise awareness of hearing loss issues. ...

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need