News and events

Changes to the NRS

26 June 2017

The Minister for the Department of Communications and the Arts has announced some changes to the National Relay Service, coming into effect from 1 July. Calls through the NRS to continue There ...

NRS out and about this month

18 November 2016

The last two months have seen the NRS outreach team travelling the country busy participating in conferences, workshops and expos. We have talked to hundreds of participants about how relay calls are ...

Go Digi and NRS celebrating the National Year of Digital Inclusion

18 November 2016

2016 is the National Year of Digital Inclusion. Run by Go Digi, this important year aims to help Australians realise their online potential, raise awareness of digital inclusion at all levels of society and celebrate the ...

A Relay Service Friendly case study: City of Gold Coast

18 November 2016

City of Gold Coast is the second largest local government in Australia, providing services to over half a million residents and welcoming more than 12 million visitors annually. They have 80 customer ...

Weather Bureau joins NRS for Hearing Awareness Week

3 August 2016

The NRS is celebrating Hearing Awareness Week from 21 to 27 August 2016 with hundreds of contact centres around the country – encouraging businesses to be accessible to everyone via the phone. ...

City of Sydney focus on accessibility

2 August 2016

The City of Sydney is working with the NRS to provide the best possible phone service to customers who are deaf or have a hearing or speech impairment. As a local government ...

Try our new online call tutorial

24 May 2016

If you want to find out what a relay call is like without actually making one, have a look at our new call tutorial. People wanting to learn about relay calls can ...

Seniors stay connected with iPad lessons

5 May 2016

A Western Australian group encouraging the use of technology and smartphones for seniors has joined forces with the NRS to show how easy it can be to stay connected. The Rockingham seniors' ...

Relay Service Short Film Awards

5 May 2016

A short film about backpacking, parents, and Skype won the best film at the Relay Service Short Film Awards during this year’s Young at Heart Seniors Film Festival. The winning film, Venice, ...

Update for the NRS app available

30 March 2016

There is a new update for the NRS app for users of Android smartphones and tablets. The update corrects a problem that has made it difficult to make video relay calls through ...

NRS sets out customer charter

29 March 2016

The NRS has developed a series of principles setting out what our customers should expect from us. The NRS Customer Charter provides a simple framework that specifies the commitments of the NRS ...

Captioned relay helps Debbie reconnect

24 February 2016

Debbie Watson was in her 40s, running her own proofreading business and volunteering as a bookkeeper for a charity when she started to struggle with using the phone. Partially deaf since she ...

NRS partners again with Young at Heart festival

23 February 2016

The NRS has teamed up with the Young at Heart Seniors Film Festival for the third year running as a festival partner and as sponsor of the Relay Service Short Film Awards. ...

NRS app wins international innovation award

11 February 2016

The NRS app was one of the international winners in the Best M-Government Service Awards announced at the World Government Summit in Dubai last night. The app won the international Social Affairs ...

NRS app finalist in global innovation awards

8 February 2016

The NRS app has been announced as a finalist in the third Best m-Government Service Awards presented in the United Arab Emirates. The global awards acknowledge innovative solutions in the field of smartphone ...

Talk to us about the NRS app at the Deaf Games

23 December 2015

The NRS will be partnering with next month’s Australian Deaf Games. The Games run from 9 to 16 January with more than a thousand Deaf and hearing-impaired people from all over Australia ...

Use the NRS to call someone you love these holidays

23 December 2015

The NRS is open for relay calls every minute of every day right through the holiday period. 'Every day is an NRS day', said Deb Fullwood, Managing Director of NRS Outreach. 'Our ...

NRS app turns one!

4 December 2015

The NRS app is celebrating its first birthday today this week. It was the first app in the world to provide access to a range of relay calls and support functions on ...

Celebrating International Day of People with Disability

3 December 2015

Today is a special day recognised around the world to promote an understanding of people with disability and to encourage support for their dignity and rights. NRS education coordinators will be celebrating ...

Some relay calls not available earlier on Tuesday

1 December 2015

Earlier this afternoon we were unable to connect customers' calls for a number of NRS call options. From around 2.20pm to 2.45pm Eastern Standard Time all call options apart from TTY calls ...

NRS gets out and about

27 November 2015

The last couple of months have seen the NRS outreach team travelling the country busy participating in conferences, workshops and expos. We have talked to hundreds of participants about how relay calls ...

Uncle Michael – Wailwan man and Men’s Shedder stays in touch through the NRS

19 November 2015

Michael Welsh is a member of the Wailwan people and a grandfather in his 60s who has experienced hearing loss for many years. His life and journey features in a new video ...

NRS working with disability insurance scheme

18 November 2015

The NRS has teamed up with the National Disability Insurance Scheme (NDIS) to assist NRS users. The NDIS is a new way of supporting people with permanent and significant disability, their families ...

Tell us what you think of the NRS app

10 November 2015

The NRS is surveying users to find out what they think of the NRS app. The app was launched in December last year and we are particularly keen to find out: how ...

NRS teams up with Australian Deaf Games

14 September 2015

The NRS will be partnering with the Australian Deaf Games again in 2016. Running from 9 to 16 January, the event will see over 1000 deaf and hearing-impaired people, from all over ...

Major accessibility award for NRS app

2 September 2015

The NRS app has won the 'Most innovative app designed for people with disability or older Australians' at the second annual Apps for All Challenge awards. The awards were announced at the ...

NRS celebrates accessibility during Hearing Awareness Week

14 August 2015

The NRS is celebrating Hearing Awareness Week from 23 to 29 August with hundreds of contact centres around the country – encouraging businesses to be accessible to everyone via the phone. The ...

Hearing Awareness Week 2015

22 June 2015

Hearing Awareness Week is an annual initiative that raises awareness for the needs of Australians who are deaf or hearing impaired. Each year the NRS celebrates the campaign by working with hundreds ...

Opal is now Relay Service Friendly

19 June 2015

Opal's Customer Care is at the forefront of accessibility best practice after working with the NRS and recently completing the NRS Relay Service Friendly program. Opal is the only smartcard ticket for ...

A busy month for NRS staff

25 May 2015

This month has seen a lot of promotional work for NRS outreach staff attending four major conferences around the country. At each of these conferences we have set up stalls and talked ...

NRS goes to the movies

11 May 2015

The NRS has been promoting its services to the wider community through an innovative ad on cinema screens this year. The 60-second ad, It's your call, features Rosemary, a go-getting senior with ...

NRS partners again with Young at Heart Film Festival

29 April 2015

The NRS has teamed up once more with the Young at Heart Seniors Film Festival. This is the second year that the NRS has joined the festival as a Partner and sponsor ...

NRS during the storms

22 April 2015

The NRS has not been affected by the recent East Coast storms. You can call Triple Zero, State Emergency Services, 106 (on your TTY) and family and friends via the service. The ...

Emma Scanlan joins NRS advisory committee

3 March 2015

Audiologist Emma Scanlan has been appointed to the NRS National Advisory Committee (NAC). The NAC is a small diverse group of NRS stakeholders. Members of the NAC provide feedback to the NRS ...

Launch of new NRS app

3 December 2014

Today is the International Day of People with a Disability and the NRS is marking the occasion with the launch of a new app - an exciting improvement in the way people ...

Please help us review captioned relay

20 October 2014

The NRS is reviewing captioned relay. The review is part of a continuous improvement strategy which aims to improve NRS users' experience over time. The review of captioned relay commenced on 1 ...

NRS celebrates Hearing Awareness Week

23 August 2014

The NRS is celebrating Hearing Awareness Week which runs until 31 August. Again the focus of our activity is awareness-raising among contact centre staff around the country. We expect the following to ...

NRS website now easy to use on phones

25 June 2014

More and more people today are viewing online material on their smartphones and tablets. This is a result of improvements in the technology and speed of tablets and smartphones, and a decline ...

New NRS services in 2013 and 2014

13 June 2014

And there are more to come! SMS relay NRS users can now make a relay call on a mobile phone without an internet connection. It's great for people on the move, away ...

New-look internet relay

10 June 2014

The NRS has introduced a new improved version of internet relay. This new version will allow customers to receive calls from hearing callers. Key improvements Internet relay customers can receive calls from ...

Windows Live Messenger (MSN) not to reopen for internet relay calls

17 April 2014

Last November the NRS announced that it was ceasing to support Windows Live Messenger (MSN) as a platform for internet relay, due to changes to the platform outside the control of the ...

Good news for NRS customers under new privacy laws

12 March 2014

When NRS customers phone banks and other financial institutions they can now discuss personal and confidential information such as account numbers and financial details without any suggestion that such discussion is a ...

Princess flower: NRS’s latest film targets older people with hearing impairments

15 January 2014

The NRS film 'Princess flower' encourages older people with hearing impairments to use the NRS so they don't lose touch with family and friends. Directed by award-winning director Yannis Nikolakopoulos and produced ...

Ongoing customer focus at the NRS

13 January 2014

The NRS is always looking at ways to improve services for existing NRS customers and to increase awareness of the NRS and its benefits to potential customers. There have been a number ...

New NRS film to be shown at disability film festival

1 December 2013

The Access All Areas Film Festival is a touring accessible showcase of new Australian films. It specifically caters for people with a disability. The tour features more than 60 screenings at accessible ...

New services increase phone options

6 November 2013

Deaf, hearing impaired and speech impaired Australians can now make and receive phone calls using some of the wide range of communications choices available to the general community - thanks to the ...

Internet relay through Messenger/Skype to stop

1 November 2013

Microsoft, which now owns Skype as well as Windows Messenger, is making changes to its platforms. This means we expect that NRS customers will soon be unable to use Skype to make ...

Captioned relay launched

28 October 2013

The NRS today launched the latest in its series of new call options for deaf, hearing-impaired and speech-impaired Australians. Captioned relay was launched by Mark Darras, the chair of the Telecommunications Universal ...

NRS announces members of advisory committee

18 October 2013

The NRS today announced the members of its first National Advisory Committee [NAC]. The committee is a diverse group of NRS stakeholders whose purpose is to provide feedback to the NRS on ...

Help name our new film!

23 September 2013

We want your help to name our exciting new film, our first since the immensely popular 'Quiet Signs of Love'. Watch the film and then leave us your suggestions for titles on ...

Hearing Awareness Week 2013

20 August 2013

This is a great opportunity to think about how your organisation or practice can serve Australians with hearing impairments, and how you as an individual can raise awareness of hearing loss issues. ...

Join our Hearing Awareness Week campaign

1 August 2013

The NRS’s Hearing Awareness Week campaign (25-31 August, 2013) is a great opportunity to think about how your organisation or practice can serve Australians with hearing impairments. The NRS is the Australia-wide ...

SMS relay and video relay now live

2 July 2013

We are very excited to be launching two new services for Australians who are deaf or have a hearing or speech impairment. SMS relay – a service that allows NRS users to ...

'Quiet signs' hits one million, screens in Serbia

7 May 2013

As part of a launch in Belgrade of the Serbian edition of a book on the theory and practice of sign language interpreting, the Australian Ambassador to Serbia, Dr Helena Studdert, presented the NRS ...

Change of NRS website address

25 March 2013

Today the address of the NRS website was changed from www.relayservice.com.au to www.relayservice.gov.au. This change reinforces the NRS website as part of an important Australian Government program, and as a source of ...

E-learning experience for health professionals

11 March 2013

The NRS is today launching a special e-learning module, ‘Understanding the NRS’, for health and aged care professionals. If you're a health professional who needs to know more, or refresh your knowledge ...

Human Rights Commission celebrates 20 years with some great films about disability

7 March 2013

Geoffrey Scott is a sculptor, painter and, sometimes, comedian. Being deaf from birth hasn’t stopped him from being creative. But when it came to making phone calls, Geoff hit a wall. He ...

Big improvements in NRS are coming

8 February 2013

The government today announced the successful tenderers for new contracts to deliver the NRS. This follows a competitive tender process that began last August. These contracts, which start on 1 July and ...

NRS sponsors accessible film festival

2 December 2012

The National Relay Service is sponsoring the Access All Areas Film Festival – a series of events providing accessible screenings of Australian features and short films to venues around Australia. Movie watching ...

Make sure you are not caught by a scam call

12 October 2012

Sometimes the NRS is used by people making calls trying to rob trusting NRS users on the other end of the phone line. Generally these types of calls, or scams, are rare. ...

Making call centres ‘relay service ready’

8 July 2012

People working in call centres do an important job in managing the contact between businesses and their customers. But sometimes the needs of the one in six Australians with a hearing impairment ...

NRS best in show!

28 June 2012

Yesterday, the NRS received a special award - Best Exhibitor - at the national conference of Speech Pathology Australia in Hobart. The NRS attends many conferences and expos each year. Our goal ...

Lawyer makes headlines for the NRS

1 June 2012

Kathryn O'Brien, a Brisbane lawyer who relies on the NRS to make phone calls to do her work, has been featured as one of Women’s Weekly magazine’s ‘Women We Admire’ in their ...

More mobile devices compatible with internet relay

31 May 2012

Internet relay calls can now be made on more mobile phones and tablets following the release of a new version of internet relay in May. Internet relay calls can be made on ...

Quiet Signs of Love wins over Rome!

21 May 2012

The NRS film Quiet Signs of Love has won the award for Best Hearing Short at the First Rome Deaf Film Festival, Cinedeaf. Senator Stephen Conroy, Minister for Broadband, Communications and the ...

No more IT firewall problems with internet relay

18 May 2012

The NRS has released a new version of internet relay with some important improvements for users. Making calls from behind IT firewalls Some users, often employees of large organisations, have difficulty making ...

Survey of health professionals and the NRS

10 May 2012

The NRS works closely with health professionals such as audiologists, audiometrists, speech pathologists, nurses, social workers and occupational therapists. It’s important that professionals such as yourselves, who are respected by people with ...

Internet relay improvements

3 April 2012

The NRS has released a new version of internet relay with a number of important improvements for users. Fix for calls from Windows Live Messenger (MSN) Internet relay calls are working as ...

Get your survey in to have a chance to win

5 March 2012

The NRS is surveying our customers to find out what you think about the service. We want to know about your experiences when you use the NRS and your ideas on how ...

Windows Messenger link not working – all other NRS calls okay

8 February 2012

Update We are still investigating the connection issues regarding the ‘gateway’ connecting the NRS and Windows Live Messenger (MSN) following the decision by Microsoft to stop supporting the previous gateway software. We ...

Victorian CFA now Relay Service friendly

8 February 2012

The NRS has been working with the Victorian Country Fire Authority (CFA) to ensure the CFA’s bushfire information phone line is relay service friendly. Existing relay service users in Victoria can now ...

Important rights of NRS users clarified

2 November 2011

Two important public watchdogs have recently clarified a number of grey areas concerning the rights of NRS users. The Disability Discrimination Act, administered by the Australian Human Rights Commission (AHRC), has been ...

Winner for Quiet Signs of Love competition

30 September 2011

Congratulations to the winner of the NRS iPad 2 Competition – Melissa Kagie from Dubbo! Melissa was randomly chosen from all those who commented about our short film Quiet Signs of Love ...

Internet relay back online

21 September 2011

Update 11 am (Sydney time) Internet relay is now working reliably. You will be able to make calls as usual through your preferred option – the Web, Windows Messenger or AIM. We ...

A better deal for NRS call centre customers

10 August 2011

The NRS will be working with staff in a wide range of call centres during Hearing Awareness Week this year to improve their practical knowledge about handling calls from NRS users. People ...

Census 2011 – Relay Service friendly

29 July 2011

The Australian Census happens only once every five years but it’s coming very soon. Census staff are now out in the field delivering census forms to households and on Tuesday 9 August, ...

Have your say in review of NRS

27 July 2011

The terms of reference to the government review of access to telecommunication services by people with disability, older Australians and people experiencing illness, were recently announced by the Minister for Broadband, Communications ...

YouTube love story promotes NRS

14 July 2011

The 15-minute love-story, designed for online viewing only, aims to promote a relay service that makes it easier for Australians with hearing and speech impairments to make phone calls. Quiet Signs of ...

NRS contracts extended

24 June 2011

The Australian Communications and Media Authority (ACMA) has annouced extensions to the current contracts for the management of the NRS for the next two years. The Australian Communication Exchange (ACE) - which ...

Update on NRS response to the Brisbane floods

20 June 2011

NRS call centre evacuation The NRS national call centre in Brisbane was evacuated at 1pm on Wednesday 12 January due to concerns about staff safety and access during the floods. The premises ...

NRS examines disaster operations following Brisbane floods

28 March 2011

The National Relay Service is working closely with the Australian Communications and Media Authority (ACMA) to examine what has been learnt from the January floods in Brisbane for the planning and future ...

Fill in your survey in to have a chance to win

10 March 2011

The NRS is carrying out a survey to find out what users think about the service. During February we recruited some 700 NRS users to participate in the survey and we thank ...

NRS gears up to help with response to Yasi

2 February 2011

The NRS is rostering on more relay officers from midday today to deal with an expected increase in calls as Cylone Yasi nears the coast. We expect to maintain increased rostering until ...

NRS back to normal after floods

15 January 2011

The intense, extraordinary flooding in the Brisbane area affected many essential services including power, phone and transport. These problems had a severe impact on NRS services. Although the NRS relay centre building ...

New-look website for NRS!

13 December 2010

The National Relay Service today launched a new, easier-to-use version of its website. "The website is an important resource for NRS users and would be-users" said NRS Outreach manager Deborah Fullwood. "It ...

Minister Conroy honours country bloke who became a beacon of hope

7 June 2010

A hearing impaired Australian has been honoured at Parliament House in Canberra for his contribution to raising awareness about the NRS. Murph Emond, an ex-truck driver from the town of Meredith in ...

Minister to investigate emergency SMS

20 April 2010

Senator Stephen Conroy, the Minister for Broadband, Communications and the Digital Economy, has announced his 'intention to establish an SMS emergency service for people with disabilities'. He has asked his department to ...

Community consultation for NRS

20 April 2010

Senator Stephen Conroy, the Minister for Broadband, Communications and the Digital Economy, announced the consultation at a CommsDay Summit in Sydney 'Making services accessible is essential for consumers to be able to ...

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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