News and events

Changes to the NRS

26 June 2017

The Minister for the Department of Communications and the Arts has announced some changes to the National Relay Service, coming into effect from 1 July. Calls through the NRS to continue There ...

NRS out and about this month

18 November 2016

The last two months have seen the NRS outreach team travelling the country busy participating in conferences, workshops and expos. We have talked to hundreds of participants about how relay calls are ...

Go Digi and NRS celebrating the National Year of Digital Inclusion

18 November 2016

2016 is the National Year of Digital Inclusion. Run by Go Digi, this important year aims to help Australians realise their online potential, raise awareness of digital inclusion at all levels of society and celebrate the ...

A Relay Service Friendly case study: City of Gold Coast

18 November 2016

City of Gold Coast is the second largest local government in Australia, providing services to over half a million residents and welcoming more than 12 million visitors annually. They have 80 customer ...

Weather Bureau joins NRS for Hearing Awareness Week

3 August 2016

The NRS is celebrating Hearing Awareness Week from 21 to 27 August 2016 with hundreds of contact centres around the country – encouraging businesses to be accessible to everyone via the phone. ...

City of Sydney focus on accessibility

2 August 2016

The City of Sydney is working with the NRS to provide the best possible phone service to customers who are deaf or have a hearing or speech impairment. As a local government ...

Try our new online call tutorial

24 May 2016

If you want to find out what a relay call is like without actually making one, have a look at our new call tutorial. People wanting to learn about relay calls can ...

Relay Service Short Film Awards

5 May 2016

A short film about backpacking, parents, and Skype won the best film at the Relay Service Short Film Awards during this year’s Young at Heart Seniors Film Festival. The winning film, Venice, ...

Seniors stay connected with iPad lessons

5 May 2016

A Western Australian group encouraging the use of technology and smartphones for seniors has joined forces with the NRS to show how easy it can be to stay connected. The Rockingham seniors' ...

Update for the NRS app available

30 March 2016

There is a new update for the NRS app for users of Android smartphones and tablets. The update corrects a problem that has made it difficult to make video relay calls through ...

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24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

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