TTY or internet relay

Most NRS users who are deaf or who have hearing and speech impairments use a TTY, but increasing numbers are using internet relay. Many use both.

Have a look at the benefits of the different equipment options and see which would work best for you. You can also discuss the options with our Helpdesk staff.

Benefits of a TTY

  • it's most like using an ordinary phone
  • you don't need to own a computer or learn how to use one
  • you can make Speak and Read, and Type and Listen calls as well as Type and Read calls (you are restricted to Type and Read calls with internet relay)
  • you can receive calls with a TTY (you can't with internet relay)
  • you will not have problems accessing 1300 or 1800 numbers or services that use centralised call routing (fast food outlets, taxi services etc) - this can sometimes be a problem with internet relay
  • you can make 106 text emergency calls.

Benefits of internet relay

  • you don't need a TTY
  • you can make calls via the NRS website or AOL Instant Messenger (AIM)
  • you can make calls via an internet-connected mobile phone
  • you have greater mobility and can make calls from laptops and internet cafes - away from a phone line (although you can't receive calls)
  • you can use a computer screen (bigger than on a TTY) and keyboard (bigger and faster than on a TTY)
  • if you have a broadband connection, calls will be faster than with a TTY
  • standard calls are free apart from your normal internet connection costs.
Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
I use internet relay at work, but a TTY at home. It’s like having a microwave and a conventional oven – it's good having both."


Public servant