Speak and Listen
How it works
View demo
Step-by-step
- Dial either of the following numbers to make a Speak and Listen call:
- 1300 555 727 for all calls to local, interstate, overseas or premium rate (1900) numbers
- 1800 555 727 to call a free 1800 number. - When you are connected, give the relay officer the area code and number of the person you want to call.
- You can use your own voice or voice output device during the call to talk directly to the other person. It’s great for other people to be able to hear directly what you say. The relay officer will re-speak any or all of your words, depending on your instructions.
- You can listen directly to what the other person is saying. It can be important for your family and friends to know that you can hear their voices on the phone.
If you give us your profile before making calls, this can make it easier for relay officers to help you if, for example, you type slowly on a voice output device or use certain numbers regularly.
Equipment
All you need is an ordinary phone or mobile. You don't need a TTY to make Speak and Listen calls.
You may need other equipment depending on your particular needs (eg. a handsfree or a switch phone, a big button phone, or voice output device).
Contact the Helpdesk for more information about specialised equipment and experts in your area who can help you find it.
You talk directly to the other person. You can listen directly to what the other person is saying.
If there is any misunderstanding, the relay officer can re-speak all or part of what you say. Relay officers are experienced at listening to people with speech impairments.
24-hour relay call numbers
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TTY/voice calls
133 677
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Speak & Listen
1300 555 727
I've got cerebral palsy and my voice is slurred. Sometimes when I ring someone who I don't know, they can't understand me or don't take me seriously. Having a relay officer on the line, who can re-speak some of my words if necessary, takes all the tension out of the call."
Jenny
Melbourne
