Speak and Listen

How it works

diagram of Speak and Listen call

View demo

Step-by-step

If you are using an ordinary phone or mobile 

  • Dial either of the following numbers:
    • 1300 555 727 for all calls to local, interstate, overseas or premium rate (1900) numbers
    • 1800 555 727 to call a free 1800 number.
  • When you are connected, give the relay officer the area code and number of the person you want to call.

If you are using the NRS app

  • Open the app.
  • Tap Make a Speak and Listen call.
  • Type the number of the telephone you will be using for this call, including any area code.
    • if you are using the app on a smartphone, type your smartphone number.
    • if you are using the app on a tablet, you need a separate phone line as well as your tablet. This can be a mobile or a landline phone.
  • Type the number you wish to call, including any area code.
  • You can directly access the phone numbers of the contacts on your smartphone or tablet by tapping Contacts at the top right of the screen.
  • Click/tap Connect now.

 

  1. Answer your phone when it rings. The relay officer will ask for any caller code that you have and also ask if you want to discuss anything about managing your call.
  2. The relay officer will then connect your call to the person you are ringing. 
  3. Return to the app screen. You may wish to use your phone’s speaker option or a headset so you can read the app screen while speaking and listening with your caller.
  4. Wait for the relay officer to connect you to the other person.
  5. If you give us your profile before making calls, this can make it easier for relay officers to help you if, for example, you type slowly on a voice output device or use certain numbers regularly. You can provide us with a Profile Form or, if you are using the NRS app, use the built in Profile form in the app.

Equipment

pic of young man with big button phone

You can make Speak and Listen calls from:

  • an ordinary phone or mobile
  • a smartphone using the NRS app
  • a tablet using the NRS app, plus an ordinary phone.

Note that you get extra call-support functions through the NRS app.

You may need other equipment depending on your particular needs (eg. a handsfree or a switch phone, a big button phone, or voice output device).

Contact the Helpdesk for more information about specialised equipment and experts in your area who can help you find it.

You talk directly to the other person. You can listen directly to what the other person is saying.

If there is any misunderstanding, the relay officer can re-speak all or part of what you say. Relay officers are experienced at listening to people with speech impairments.

Using the NRS app

If you are using the app you get extra functions to help your call go smoothly. You can:

  • use pre-set start-up messages to begin your call – create these by tapping the Services icon at the bottom of the app
  • create your own phrases to insert as text during the call – create these by tapping the Quick phrases icon at the bottom of the app
  • insert information from the Profile you have created on the app into the call
  • type and send text to the relay officer during the call and receive text messages back in return
  • use your device’s GPS to insert your location into a call.

Receiving a Speak and Listen call  Incoming Speak and Listen calls to your smartphone will be received as a regular Speak and Listen voice call.  You can’t use the app for an incoming call.

See more about the NRS app.

See the step-by-step tab here if you want to call a Speak and Listen user.

Make an internet relay call Make a captioned relay call

24-hour relay call numbers

  • TTY/voice calls

    133 677

  • Speak & Listen

    1300 555 727

  • SMS relay

    0423 677 767

Make other relay calls
– all the numbers you need
Free training
I've got cerebral palsy and my voice is slurred. Sometimes when I ring someone who I don't know, they can't understand me or don't take me seriously. Having a relay officer on the line, who can re-speak some of my words if necessary, takes all the tension out of the call."

Jenny

Melbourne