Making a relay call is similar to making any phone call. The only difference is that a relay officer is on the line to help the call go smoothly.
Using the NRS means that you can make and receive phone calls even if you can't speak
You can make phone calls independently and privately
You can ring anyone, anytime from anywhere in Australia
Standard calls cost about the same as a local call
You can make emergency calls to fire, ambulance and police services.
The NRS provides a number of different call options for using the phone if you have difficulty with speech or hearing. NRS relay officers are the central link in the phone call. They relay exactly what is said or typed, or re-speak your words.
See a short video intro to making calls through the NRS when you have little or no speech.
Click on the links below to find out more about making relay calls when you have little or no speech.
- how the different call options can work for people with speech impairments
- the equipment you need, and
- how to get started making NRS calls.
We can help you get started and give you advice on your options.
We have lots of free resources to help you learn more about relay calls - brochures, video clips, posters and training materials.
Look at these training suggestions and resources for people who may not have made many phone calls. They may be helpful to support someone starting to use the NRS.
Guidelines on whether the NRS meets your needs.